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    Description

    Featuring mid-century-inspired curves, the Quinn chair adds soft contrast to clean-lined furniture. A Room & Board favorite, Quinn is so versatile that it works in a range of fabrics.

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    Custom Product Policy

    A non-refundable fee of 30% applies to returns, cancellations or changes on custom orders. Full refunds are only given if the order is canceled within 48 hours of the order being placed.

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    Summary of all reviews

    by PowerReviews
    Quinn Custom Chair
     
    3.0

    (based on 1 review)

    Reviewed by 1 customer

    Displaying review 1

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    3.0

    Issues with Leather

    By Tjohnson

    from Anaheim Hills, CA

    Style Mid-century modern

    Pros

    • Comfortable sit
    • Great design

    Cons

    • Snagged Leather
    • Third Replacement
    • Waiting For Months

    Best Uses

    • Accent
    • Lounging
    • Small spaces

    Customer comments about Quinn Custom Chair:

    I love Room and Board furniture, and the sales rep whom we had worked with in the store was friendly and helpful in measuring and helping us to make design decisions. My husband and I purchased several items, including the Nogushi table and two love seats, which we both love. They're functional, and the design is beautiful.

    We also purchased the Quinn custom leather chair and ottoman in the camel leather. We love the look of the set, and it's very comfortable. Unfortunately, when we had received the first chair and ottoman, the chair was scuffed and marked with a pen to show the damage, and the ottoman was poorly made. Staples were coming out from underneath it.

    We notified the delivery service right away, and were told that we would be able to keep them both until their replacements arrived in another 2 months. (It takes some time for the custom items, which we understood.) Over the next several months, we received the chair and ottoman. The ottoman was fine, but the chair was noticeably scuffed again. We ordered another time for the chair to be picked up and replaced. At this point, we were irritated since this chair issue has become a major inconvenience.

    Another chair arrived months later. Still damaged. This is now our third chair. R&B just send their leather repair man out to see if he could take care of the scuffs, and now the chair is worse than the original mark that was visible on the chair. Again, the service has been great. The leather repair man was doing what he could, and was very nice, but covering up the damage with a paint-like substance is not satisfactory considering the money we've spent on the furniture.

    Sadly, We're returning the chair, unless R&B can convince us to keep it by giving us a significant discount due to all of the weekends we had to stay home to wait for this chair. Our issue is yet to be resolved since we're still shopping around for other options. We plan to contact R&B to see what they can do.

    I don't want to dissuade anyone from purchasing the chair, as I am sure that their fabric chairs are great, but we have had a very poor experience with their leather. Again, we love our other furniture from Room and Board, but for some reason, this leather chair is not meant for us.

    • I live in a:
    • House
    • This product is used in my:
    • Living room/family room/great room

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