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Frequently Asked Questions

Explore these FAQs to learn more about our upholstery quality, construction details and fabric and leather options. Need more information? We're here to help. Ask a Design Associate or call us at 800.301.9720.

General questions

How long will your upholstered furniture last?

Sofas, sectionals and chairs are often the most-loved—and most-used—furniture in your house, and we know how important it is for them to stand the test of time. Our upholstered seating typically lasts seven to ten years depending on how often it's used and how it's cared for. Read our care information to learn how to extend the life of your upholstery.

Why are some of your upholstered items more expensive than others?

Many factors determine the cost of an upholstered piece of furniture: frame style, cushion type, size, fabric selection and finishing details, to name a few. While we have a range of styles and prices within our assortment, our standard of quality is unwavering.

I'm concerned about chemicals. Are your upholstered items safe?

Product safety is a priority for us. All of our furniture meets or exceeds current product safety standards, and our upholstery is free of PBDEs, fluorocarbons, chlorinated Tris and all flame retardant chemicals.

How can I be sure the sofa or sectional I want will fit into my home for delivery?

We know big items like sofas can be a tight squeeze, so most of our styles have removable legs for easier delivery. Our Measuring for Furniture Delivery Guide offers detailed measuring instructions so you can be confident your furniture will fit before you place your order.

Frames and suspensions

Why don't you offer eight-way-hand-tied suspensions in your upholstered seating?

Eight-way-hand-tied suspensions are known for their comfort, but this construction method is also very labor-intensive and costly. By taking advantage of today's innovations in suspension and cushion construction, our upholstery offers outstanding comfort and longevity at a better value.

Can I order a different leg style or size than what's shown?

We thoughtfully select legs for each piece to complement the design, provide structural support and achieve a comfortable seat height. While you can select a stain color for most wood legs, we aren't able to accommodate requests for different leg styles or sizes.

What if there is a problem with my frame or suspension?

Our reinforced hardwood frames and resilient suspensions are built to last. Although it's rare, if an issue arises from normal use, we'll fix it for you. Please call us at 800.301.9720 with any questions or concerns.


Can I select a different cushion type than what's shown?

Although we don't offer personalized cushion options, we thoughtfully select a cushion type for each sofa, sectional and chair with your comfort in mind. We also consider which cushion type best suits the design of the piece.

How long will your cushions last?

While cushions typically last seven to ten years, it varies depending on use and care. Just as you would rotate the tires on a car, it's important to regularly rotate, flip and fluff your cushions to extend their life. Our care instructions give you all the details you need to get the most from your cushions.

Which cushions hold their shape the best?

Cushions made with foam and fiber tend to hold their shape the best. Cushions made with feathers and down compress more readily, but their appearance is quickly restored by fluffing. Every cushion looks its best with regular care. Watch our cushion maintenance videos to learn how.

What should I know about tight cushion vs. loose cushion upholstered seating?

"Tight" cushions are attached to the frame of a piece instead of being removable, or "loose." Tight cushions are great for a tidy appearance. Some wrinkling will develop on tight seats and backs, but can be quickly smoothed and tucked away. Loose cushions generally offer a softer feel and a bit more flexibility—they can be flipped and rotated to even out wear or hide a stain. Watch our cushion maintenance videos to learn how to care for different cushion types.


Which fabrics are stain resistant and easy to clean?

Micro-fiber fabrics, like micro-suede or micro-velvet, offer the best protection against stains thanks to their tightly woven construction and synthetic fiber content. Solution-dyed fabrics, like Sunbrella®, also perform well against stains. All of our fabrics can be successfully spot cleaned and professionally cleaned. Our care information provides detailed instructions on how to clean and maintain your upholstery, along with an explanation of fabric cleaning codes.

Do you offer fabric stain protection?

In general, we prefer to offer inherently stain-resistant fiber blends instead of treating our fabrics for stain protection. However, we do treat select fabrics for added stain resistance. We do not recommend applying additional stain protection to your furniture once it's in your home—it may impact how your fabric looks, feels or performs over time. Please call us at 800.301.9720 for more details.

Which fabrics are most durable?

Two factors determine fabric durability: the fiber content and the weave. While tightly woven, synthetic fibers tend to be most durable, all of our fabrics perform well in industry durability tests. We know durability is important to you, and it's a priority for us when we decide which fabrics to offer in our assortment.

Which fabrics resist fading?

Our solution-dyed fabrics offer the best protection against fading. Natural fibers in dark colors are the most prone to fading. Unfortunately, no fabric is completely fade-proof so we recommend protecting your furniture from direct sunlight.

Which fabrics resist pilling?

Chenilles and velvets naturally resist pilling thanks to their unique construction. However, all of our fabrics perform well in industry pilling tests.

Are your most expensive fabrics also the best quality fabrics?

Our most expensive fabrics often have labor-intensive weaves or luxurious natural fibers like linen or wool. As lovely as they are, these fabrics may not be practical for every application. We focus on offering high-quality fabrics within all of our Price Groups so you can confidently select the fabric that suits your needs and fits your budget.

Do you offer Customer's Own Material orders?

In order to guarantee the quality of our products, we do not offer COM orders.

Do you sell fabric by the yard?

All Room & Board fabrics are available by the yard. We also offer replacement cushion casings. Please call us at 800.301.9720 for more details.


Why would I purchase leather instead of fabric?

Leather adds character and unique beauty to your space. It also offers superior durability and longevity. Although it's a natural product that will develop a patina with age, it's incredibly resilient. Leather is a smart choice for high-traffic furniture and households with kids and pets, or if you simply want to add texture and richness to your home.

I want a leather with consistent colors and minimal markings. Which one should I choose?

Consider top-grain leathers with a semi-aniline finish. Top-grain leathers (also known as corrected leathers) tend to have fewer natural markings because the surface is buffed or sanded. Semi-aniline finishes include pigments that enhance color consistency.

I want a leather with lots of character. Which one should I choose?

Consider full top-grain leathers with a full-aniline finish. Full top-grain leathers preserve natural markings, such as scars, wrinkles and even brands. A full-aniline finish enhances the natural grain of the leather and highlights color variations. Within the leather industry, full top-grain leathers with a full-aniline finish are considered the most desirable because of their unique beauty.

Why aren't all of your designs available in leather?

You'll notice that leather furniture typically has more seams—this is due to the fixed size of the hides. If a sofa or chair requires a long span without a seam, it often isn't possible to upholster it in leather without significantly altering the look of the piece and the way it's made.

Can I order any leather on any frame?

We work with a handful of different upholstery manufacturers to build our sofas, chairs and sectionals. Each of these partners has their own leather collection. As you shop our styles, you'll be shown the leather that is pre-selected for the design and you can also custom order any leather within the collection for that manufacturer.

Does leather show scratches?

It is possible to scratch or scuff any leather. Semi-aniline finished leathers are better able to resist scratch marks because of their protective finish. However, most surface scratches can be rubbed or conditioned out of leathers with a full-aniline finish. Our free leather swatches are a great way to test out our leathers to make sure you're comfortable with how readily they show marks.

Does leather fade?

All leather will fade a bit over time. It's best to keep your leather furniture out of direct sunlight, which can cause dramatic fading, particularly on dark colors.

Does leather stain easily? How do I clean it?

Leather is naturally absorbent, but its smooth surface makes it easy to clean. If spills are a concern, consider leathers with a semi-aniline finish for added stain protection. Our care information provides instructions for how to clean and protect your leather furniture.

Why is leather furniture so much more expensive than fabric?

As a natural product with a labor-intensive finishing process, leather is much more expensive to produce than fabric. When you invest in leather furniture, you get outstanding durability and unique character that stands the test of time.

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