Hudson Cabinet with Steel Base

Custom Order

(1 of 3 customers found this review helpful)

Oct 18, 2013

By MichelleC

from San Francisco, CA

Style: Mid-century modern

Pros: Great design, Ample storage

Cons: Poor quality

Best Uses: China storage, Display

Customer comments about Hudson Cabinet with Steel Base:

I spent hours with a sales associate ordering two custom cabinets that were supposed to be mirror images of each other and sit side by side to look like one unit. One unit would not be deliverable to my place in the city, hence the two to look like one. Then waited five weeks for them. Upon delivery I was told one of the glass doors was accidently broken but that the cabinets were otherwise fine. They encouraged me to just accept delivery and someone would be over in a day or two to fix the glass. Upon further review I noticed that the wood was actually damaged and I would not just need glass. I immediatly contacted R&B and was told to email pictures and it would be taken care of. I never heard from them again so have had to make numerous calls. Finally I was told that they were ordering a whole new door and someone would contact me when it came in. The other problem is that there is no adjustment on the doors and the knobs have been placed at different heights not okay for cabinets that are supposed to give the illusion of one single piece. The wood inside also has chunks out of it. I paid over $6000 for these cabinets not to mention all my dishes have been in boxes since delivery on 9/10/13. Unacceptable Room and Board. I have never bought anything from you that did not have a problem. While in the past you have been quick to fix problems with products I have purchased this is ridiculous and I am tired of waiting!

I live in a: House

This product is used in my: Dining area

bottom line: No, I would not recommend this to a friend