Customer Service

Customer Service
Contact Us

We're here to help.


Speak with one of our Design Associates. Located in our headquarters in Minnesota, with firsthand knowledge of our furniture, they are happy to offer suggestions and answer your questions to make your experience easy and hassle-free.

Monday - Friday 8 a.m. to 7 p.m. (CT)
Saturday 10 a.m. to 5 p.m. (CT)
Sunday 10 a.m. to 5 p.m. (CT)

or e-mail us

Our Guarantee

We know that buying furniture for your home is more than just a financial decision. It's also an emotional investment. From the first sketch to the final product, we work directly with the people who build our furniture, eliminating the middleman and saving you from unnecessary mark-ups. These relationships allow us to bring you the perfect combination of quality materials, craftsmanship, design and price.

Your satisfaction guaranteed

Our goal is to provide a positive customer experience by supporting you throughout the entire shopping experience. We stand behind the quality of our products and the prices we charge. If you're not satisfied with your purchase or any part of your experience, just let us know.

Our price guarantee

We set our prices on December 26 and guarantee them for a full year so you can take the time you need to find the pieces that work best for you. In the unlikely event another retailer should offer a lower price on our items, we will gladly match it.

Payment options

Credit cards

We accept VISA, MasterCard, Discover and American Express. Room & Board does not collect a surcharge on any credit card transactions.

Personal checks and money orders

Contact a Design Associate for more information at 800.301.9720.

Room & Board gift cards

To order or redeem a gift card, contact a Design Associate at 800.301.9720 or visit one of our stores.

Sales tax

We are required to collect sales tax according to the specific sales tax law for your state.

Delivery Pricing
Affordable, full-service delivery

You deserve expert delivery or convenient shipping to get your new items in your home at the lowest price possible. That's why we offer personal service and great rates based on where you live, not how much you buy. Trust us to get it right, whether we're shipping a single picture frame or delivering a room full of furniture.

Delivery Information

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UPS Shipping

Get unlimited accessories shipped for free via UPS.

Learn about our delivery process—from preparing your furniture to placing it in your home—from our expert Delivery Associates.

AK, HI and International Shipping

Please contact us for assistance with delivery to Alaska, Hawaii, international locations and P.O. boxes by calling 800.301.9720 within the United States, or +001 612.234.3049 internationally. Visit our full site to fill out our international shipping quote form to facilitate the process.

Returns & Exchanges
  • We want you to be happy with your purchase and understand it can take a few days to a few weeks to know if your new items will work for you. We encourage you to return or exchange items in a timely manner because damage or wear will result in an adjustment to your refund.
  • If an item is unsatisfactory we will work with you to resolve the issue to your satisfaction with expert product repair, parts replacement or an exchange.
  • We don't charge a delivery fee for returns or exchanges within the 48 contiguous states. However, original delivery charges are not refundable.
  • Credit card or gift card orders will receive a credit; orders paid by check or cash will receive a refund check. Please know that if you purchase items in a store without using your Room & Board account, a receipt will be required for returns.
  • Custom Product Policy: A non-refundable fee of 30% applies to Custom products that are changed, canceled or returned. Full refunds on Custom products are only given if the Custom product order is canceled within 48 hours of being placed or in the rare case of defects in materials or workmanship.
  • We provide a 120-night sleep trial for our mattresses. Mattress returns or exchanges will not be accepted after 120 days except in the rare case of defects in materials or workmanship.

How to complete a return or exchange:

Call us at 800.301.9720. We will work with you to set up a return delivery or e-mail a UPS return label.

Save your UPS packaging. Once you receive your label, take it to a UPS store or call UPS for pick up. All credits/refunds are given when product is received.

Fabric & Material Samples

See all available fabrics and materials and order up to 20 fabric swatches and material photo cards at no cost on the full website. Go to Fabrics and Materials on our website or contact us