Designer Resources

Delivery

Our Delivery Associates know our products, understand our business and are committed to excellent service and total customer satisfaction.

Standard delivery

Our residential program is ideal for smaller projects and installations that do not have timing or side marking requirements. Starting at just $89, our in-home delivery is based on your location, not how much you buy. Get unlimited items delivered by our dedicated Delivery Associates anywhere in the contiguous 48 states for one flat rate per trip. For small accessories, we ship an unlimited number of items free via UPS. Learn more

Need additional services?

We take great pride in our delivery program but realize that business customers have different needs from residential customers. We are able to meet most sidemarking and timing requirements through our specialized business delivery program. We can also deliver your order to multiple locations. Fees will apply for business services outside of our standard delivery program.

Contact a Design Associate at 800.952.8344 for more information.

Frequently asked questions about delivery

  • Will I have to pay sales tax on my orders?
    We are required to collect sales tax according to your state's specific sales tax laws. If your business or organization is tax exempt, please call us at 800.952.9155 and we'll be happy to set up your account with tax exemption. At this time, tax exempt orders can only be processed over the phone or in our stores.
  • Do you sidemark orders?
    Yes, we are able to side mark your order to help you manage your project. Additional charges for this service apply. Call a Design Associate at 800.952.9155 for details.
  • Will you deliver to a warehouse?
    Yes. We recommended using our business delivery program to guarantee deliveries for specific time and sidemarking requirements.
  • What are the delivery charges?
    Our residential program is ideal for smaller projects and installations that do not have timing or side marking requirements. Starting at just $89, our In-home Delivery is based on your location, not how much you buy. Get unlimited items delivered by our dedicated Delivery Associates anywhere in the contiguous 48 states for one flat rate per trip. For small accessories, we ship an unlimited number of items free via UPS. Learn more
  • How quickly will the product be delivered?
    Many of our products are stocked in our warehouse and available for immediate delivery scheduling. However, if your project has large quantities of a single item, your order may require additional time. Custom or special order products usually arrive in less than eight weeks.
  • What if I need expedited delivery?
    Once your order has arrived in our warehouse, we can usually schedule a delivery within two weeks for delivery near our store locations and three weeks for the rest of the country. Our Design Associates will work with you to help meet your project deadlines.
  • Do your delivery fees include installation?
    We ship most of our products using our In-home Delivery service. In-home Delivery includes assembly, removal of packaging and careful placement of furniture. Items shipped via UPS may require some assembly.
  • Where do I find the weight and packaging specifications?
    Our experienced Design Associates will be able to help you with questions about item weights, sizes and packaging. Please call us at 800.952.9155.
  • Can I pick up my order using a third party carrier?
    A third party carrier may pick up your furniture at one of our distribution centers, which are conveniently located near our retail stores. To learn more about pick-up of your furniture, please call 800.952.9155.
  • Do you ship internationally?
    Yes, although each international order is unique. Please contact us for assistance with delivery to Alaska, Hawaii, international locations and P.O. boxes by calling 800.952.9155 within the United States, or +001 612.234.3049 internationally. You may also fill out our international shipping request form to facilitate the process.
  • Do you ship to Alaska and Hawaii?
    Yes. Please contact us for assistance with delivery to Alaska, Hawaii, international locations and P.O. boxes by calling 800.952.9155 within the United States, or +001 612.234.3049 internationally. You may also fill out our international shipping request form to facilitate the process.
  • Are there additional fees for business deliveries with special requests?
    We take great pride in our delivery program but realize that business customers have needs that differ from residential customers. We are able to meet most sidemarking and timing requirements through our specialized business delivery program. We can also deliver your order to multiple locations. Additional fees will apply for business services outside of our standard delivery program.

Still have questions? Check out our additional Frequently Asked Questions or contact a Design Associate.

We're here to help

We’re here
to help

Any question.
One number.

800.952.8344

Our expert Design Associates can help with ordering, product information, design ideas and even floor planning.

Monday through Friday

8 a.m. to 9 p.m. (Central)

Saturday

9 a.m. to 6 p.m. (Central)

Sunday

10 a.m. to 6 p.m. (Central)

We will not share, sell or trade your e-mail