Working with us
We welcome designers and have extensive knowledge working with the trade. Our Design Associates recognize the importance of your work as well as the many challenges you face. This is why we adjust our process to the way you work best. From working with you individually and helping make your job easier behind the scenes to working directly with you and your client, we welcome the opportunity to begin creating thoughtful spaces that fit the way your clients live.
Frequently asked questions
Do you give discounts to the trade?
No. All of our customers benefit from an assortment that is offered at the best possible price and the highest possible quality.
Do you offer custom products?
Yes, we offer a large selection of custom products. From sofas and chairs available in more than 300 fabrics, to tables, rugs, bookcases and custom cabinets handcrafted to your measurements, our custom products are delivered in eight weeks or less. Learn more
Do you have special delivery programs for businesses or large installations?
Yes, we offer a delivery program for our Business Interiors customers that is specific to your business needs—from sidemarking to specialized timing. Learn more
Can I work with the same Design Associate throughout the life of my project, or for multiple projects?
Absolutely. We are proud of the high-touch service we are able to provide and are here to help make it easy for you. We pride ourselves on the relationships we have built with our customers and look forward to adding you to the group. Whatever you need, just ask!
Do you offer Net 30 terms?
Yes. Call our Business Interiors team at 800.952.9155 to get started.
Do you offer special order options for customer owned materials (COM)?
We do not offer a program that allows us to use customer owned materials. We do have hundreds of fabrics and leathers to choose from—many with great durability and high abrasion ratings.
Do you work with Purchase Orders?
Yes, we are able to process and comply with most Purchase Order requirements. This can include specialized invoicing and payment terms. Call our Business Interiors team at 800.952.9155 to get started.
What is your warranty policy?
We stand behind the quality of our products and will always work with you to ensure you are happy. However, for commercial spaces, we require our Business Interiors clients to sign an agreement that outlines everything from warranty specifics to payment terms. For a copy of our agreement, please call our Business Interiors team at 800.952.9155.
How do I set up a New Customer account?
To set up a business account, please fill out this registration form
. Once we receive your information, we'll email you an account number for your business. If you would like your purchases to be tax-exempt, please submit a resale certificate or certificate of exemption with your registration form.
What if I am working on a public space?
We understand that public spaces require different specifications and our Business Interiors Design Associates are dedicated to working with customers who are completing commercial spaces. Learn more about Business Interiors
or call one of our dedicated Design Associates at 800.952.9155.
Why do designers work with you when you don't offer discounts?
The designers we work with value the exceptional level of communication and coordination our design associates provide in partnership with our assortment. We are proud of the value we provide to the market with exclusive furniture that is timeless and handcrafted. They take comfort in our dedication to our service, our partnership to them and the value they are getting in our product. Many of the designers we work with offer a fee-based pricing model.
Can I get multiple catalogs?
Yes, please call us at 800.301.9720 and we can have them sent out to you.
What is your return and exchange policy?
We want your client to be completely happy with their new furniture. If there's a problem with an item, or if things just don't look the way you thought they would, please
. We're here to help. Learn more
Custom Product Policy: A non-refundable fee of 30% applies to returns, cancellations or changes on Custom products. Full refunds are only given if the order is canceled within 48 hours of the order being placed. Please note: Because Custom Window Treatments are made to the specific measurements of your windows, they cannot be returned.
Do you guarantee your furniture?
We stand behind the quality and performance of all our products. In the unlikely event that your furniture arrives damaged or you aren't completely happy with it, we'll work with you to make things right. Learn more
If you are furnishing a commercial space or have specific requirements please call 800.952.8344 for help to work with one of our Business Interiors Design Associates.
Will I have to pay sales tax on my orders?
We are required to collect sales tax according to your state's specific sales tax laws. If your business or organization is tax exempt, please call us at 800.952.9155 and we'll be happy to set up your account with tax exemption. At this time, tax exempt orders can only be processed over the phone or in our stores.
Still have questions? Check out our Delivery Frequently Asked Questions or contact a Design Associate.
How can Design Associates assist you?
Our Design Associates are here to make it easy for you to shop, order and coordinate delivery for your clients. With extensive product knowledge and an appreciation for your business, they offer specialized assistance and a direct line to help. As you talk through your client's needs and style, our Design Associates will offer ideas, products and ongoing support—always with your client's best interest in mind. Big orders, small orders and everything in between they will help you create spaces that your client will love.
With our dedicated designer line, you'll have instant access to an exceptional team of Design Associates—the next best thing to being in the store. You can reach us at 800.952.8344.
Contact a Design Associate