Print Page

Rugs

• Shedding is normal in high-quality wool rugs. It is a natural process inherent to the material and will decrease over time. The amount of shedding will depend on the traffic pattern and use of your rug.
• If your rug arrives with curled ends, roll the ends in the opposite direction for a time until the rug relaxes.
• Using the beater bar when vacuuming your rug may cause damage. Turn off the beater bar or choose the "bare floor" setting on your vacuum.
• Avoid pulling any loose yarns. If necessary, clip the yarn even with the pile surface.
• Rotate your rug every six months to avoid uneven fading and wear patterns.
• Using a rug pad will extend the life of your rug, prevent slipping and provide cushioning.
• Blot spills immediately with a clean sponge, or cloth to absorb the spill. Use a mild detergent for stains, testing on a small, inconspicuous area first.
• Professionally clean for set-in stains or as needed.

Tips for all furniture

• Blot spills immediately with a clean, dry, white cloth.
• Avoid using household cleaners, spot removers, waxes and products containing ammonia unless specifically recommended.
• Do not set hot or damp items directly on furniture.
• Use felt pads to protect surfaces from scratches and imprints.
• If necessary, use a shim to ensure furniture sits evenly on floor or other surface.