Sherwood

Customer comments about Sherwood 49w 35h Seven-Drawer Chest:

The delivery was on time. As always, the delivery crew places the piece where you want it & takes all packaging materials away.

Customer comments about Room & Board Sherwood 72w 35h Six-Drawer Dresser:

The chest of drawers is well made with a fine finish. Couldn't be happier with the product.

Customer comments about Sherwood 61w 35h Six-Drawer Dresser:

great care with delivery and set up

Customer comments about Sherwood 36w 51h Five-Drawer Chest:

This chest holds virtually all of my lingerie and shirts, as well as most of my jewelry. I love the smooth operation of the drawers. The cherry wood is lovely, but I expected a slightly richer finish. This appears to have no oil or wax, but maybe it will develop. I wanted wooden knobs, but it doesn't come with those. Now that I have it with the silver knobs, I've decided to keep them for awhile rather than changing them right away as I planned.

Service and delivery comments:

The delivery was very prompt and the produce arrived in perfect condition. Customer service was helpful when I called about care of the item, although care instructions could have been provided at the time of purchase or with delivery.

Customer comments about Room & Board Sherwood 72w 35h Six-Drawer Dresser:

The entire R&B experience was professional and smooth, from the sales people through the delivery people.

Service and delivery comments:

The entire R&B experience was professional and smooth, from the sales people through the delivery people.

Customer comments about Sherwood 61w 40h Ten-Drawer Dresser:

Very nice looking dresser, Had 2 problems with it:
1. Delivery was very difficult to schedule and very vague as to the expected delivery date. Because of this, took way too long to receive it.
2. Drawer pulls keep moving. Tried to tighten but they do not exactly line up where they should be. So, can't tighten enough to make them stable. FYI, the drawer pulls we chose were rectangular, so they have to line up exactly.

Customer comments about Sherwood 49w 35h Seven-Drawer Chest:

Great dresser, well designed and well constructed... My only complaint is, the maple veneer wasn't up to the usual R&B quality. Usually it's more shiney and smooth, but this one wasn't. It almost appears to be missing a top coat. I was a little disappointed, but overall, I still like it and it works well for my kids' clothing.

Customer comments about Sherwood 61w 40h Ten-Drawer Dresser:

furniture itself is stylish and beautiful. However, I would never buy from R&B again if I had to go through their national delivery service or deal with their customer service

Service and delivery comments:

These comments are strictly about my experiences with their national delivery and customer service. The furniture itself is great. I ordered bedroom furniture and was informed it was to be delivered on a Friday morning. Got a call the night before at 8:30pm stating that delivery was delayed until Friday from 7-9pm! Then late Friday afternoon was informed delivery was delayed until Saturday am. Took a day off from work for nothing. Upon delivery, 2 guys rang my doorbell holding the 10 drawer dresser upside down. I had to scramble to clear a path for them in the house since they obviously had not bothered to scope out the house ahead of time. Then one guy gouged the dresser while bringing in the support bars for the bed into the bedroom. Called customer support, they said they would deliver a new dresser. Received a call informing me that delivery was on a Friday when I was unavailable. They stated they would get back to me regarding another time which they never did. After another week and a half passed, I finally called them the day before delivery and they stated they could deliver on Friday afternoon which as I pointed out earlier I could not do. I have requested other options such as credit or return. They said that was an option and would get back to me regarding details. Another week has passed without a response. I called and left a message and am still waiting to hear back. It has been over 2 months since the furniture was delivered, and I am still waiting for some resolution of this. I can't imagine my experience is unique. Customer service is polite and apologetic over the phone but is completely impotent with respect to delivering actual solutions.

Customer comments about Sherwood 61w 40h Ten-Drawer Dresser:

It's hard to find quality this high anymore. Dresser is beautiful, we also purchased the armore and love that too. I appreciate the clean lines and multiple sizes this line offers which make it easy to fit the pieces into the modestly sized bedrooms in my older house.

Service and delivery comments:

The delivery team could not have been any more professional. They were prompt and worked quickly. Everything was in perfect condition when it arrived.

Customer comments about Sherwood 61w 40h Ten-Drawer Dresser:

Incredibly high quality craftsmanship, sturdy, great walnut finish. Very refined.

Service and delivery comments:

Quick, easy delivery by pleasant r&b guys, as always.