Customer Service

• When can I schedule delivery?

  Once all your items are in stock, we'll contact you within 24 hours Monday - Saturday to schedule delivery. We'll also ask you any special details we'll need to know to help make delivery smoother. Please note: For national deliveries, the delivery date you are given is the date your order leaves our Distribution Center. At that time, we will call you to confirm your specific delivery date.

• Will everything in my order be delivered together?

  All In-Home delivery items in your order arrive in one trip. If all your items are not in stock, we will schedule delivery when all items are available. If you'd like your available items delivered sooner, please call us to arrange multiple deliveries. 800.301.9720.

• When will my order arrive?

  Items delivered locally will arrive within 10 days. Items delivered within our extended and national delivery areas will arrive within three weeks.

• Can I make changes to my order?

  If you wish to make changes to your order, please call us at 800.301.9720.

• What if one of my items is out of stock or gets delayed?

  We'll contact you regarding changes to your order, like product availability.

• What do I need to do to prepare for my In-Home delivery?

  Our Delivery Associates will fully assemble and place your furniture in your home. To assist in this process please have the area clear and make us aware of any unique fit considerations in advance of the delivery. Unfortunately, we are not always equipped to move your existing furniture and due to space and time constraints, we are unable to dispose of unwanted furniture.

• Anything else I should know about my national In-Home Delivery?

  National deliveries are scheduled 7 days a week between 7 a.m. and 9 p.m. Our In-Home Delivery Associates bring your furniture into your home, assemble it and remove all the packaging. Your furniture will arrive in a full-sized semi truck. Deliveries are made seven days a week between 7 a.m. and 9 p.m.

• What if I have special delivery considerations?

  For unique circumstances, including remote and international locations, we're here to help make delivery work for you. Please contact a Design Associate at 800.301.9720.

• When will my order arrive?

  Items are shipped as soon as they're available. Please allow up to five business days for UPS Ground shipping.

• Can I track my order?

  We will provide you a tracking number for all UPS orders once your order ships. You can locate your tracking number by going to My Account > Order History or UPS.com.

Trust us to get it right

Our In-Home Delivery Associates know our products, understand our business and are committed to excellent service and total customer satisfaction.