Customer Service

Delivery pricing

Affordable, full-service delivery

You deserve expert in-home delivery at the lowest price possible. Get unlimited items delivered by our dedicated Delivery Associates for one flat rate. We ship an unlimited number of small accessories free via UPS. Read what customers have to say about their Room & Board experience.

We'll deliver unlimited furniture items to for one flat rate per trip.

Ordering a single item? Delivery is only $129

Edit ZIP Code View Delivery Details

Enter your ZIP Code to view your flat rate delivery costs

UPS Shipping

Ship an unlimited amount of small accessories for free. Ship one large accessory item or a piece of small furniture for $25 via UPS Ground.

Best delivery and shipping rates

Local delivery $89 per trip

For unlimited furniture items for customers who live within 100 miles of a
Room & Board store. See map of store locations

National delivery $229 per trip

For unlimited furniture items for customers who live beyond our local delivery areas. For orders of one item only, the price is $129 per trip.

UPS Shipping

Ship an unlimited amount of small accessories for free. Ship one large accessory item or a piece of small furniture for $25 via UPS Ground.

AK, HI & International shipping

Please contact us for assistance with delivery to Alaska, Hawaii, international locations and P.O. boxes by calling 800.301.9720 within the United States, or +001 612.234.3049 internationally. You may also fill out our international shipping quote form to facilitate the process.

Shop with confidence

We understand that creating a home is an investment of your time and money. We want every step of the process to be a positive experience.

  • We provide flat-rate delivery, regardless of how much you buy
  • Our Design Associates are able to track your order and offer up-to-date information at any time
  • We offer easy returns and exchanges with free return shipping. Please note: Because Custom Window Treatments are made to the exact measurements of your windows, they cannot be returned.
  • Our expert Delivery Associates always treat you and your home with respect, assembling your furniture and removing all packaging

Scheduling delivery to

  • Deliveries are made between 8 a.m. and 4 p.m., Tuesday through Saturday.
  • Generally, your items will be delivered 6-10 days after your order is received. We will call to schedule your delivery date when all the items in your order arrive in our warehouse.
  • Two business days prior to your delivery date, we will call to give you a two-hour window for your delivery.
  • Delivery windows are scheduled for each route to create the greatest efficiency and lowest environmental impact. Therefore we are not able to pre-assign specific delivery windows. If you have a special circumstance or questions about your delivery, please contact us.
  • If you want to add items to your order prior to delivery, or split your order into multiple deliveries, call 800.301.9720.

Preparing for delivery

  • Please let us know if you have challenging roads, driveways or other access points that would be a challenge for our trucks.
  • Be sure to find out any requirements for access to buildings that have specific delivery instructions (deliveries allowed only during certain hours, dedicated freight elevators, etc.).
  • For $39, customers in select local areas can order a Fit Call to ensure furniture can be delivered and placed in the desired room. Call 800.301.9720 to schedule a Fit Call.

Day of delivery

  • Check that the path to your furniture's final placement is clear and accessible, including doorways, hallways and stairs.
  • Please be available at the delivery destination, or leave detailed instructions during your confirmation call.
  • If your delivery requires the permission of building management, please let them know the delivery window prior to our arrival.
  • Secure any pets that could get underfoot or escape through open doors.

Customer pick-up

If you wish to pick-up your order from one of our Delivery Centers, please call us at 800.301.9720.
Please note: Orders cannot be picked up from stores.

Scheduling delivery to

  • Deliveries are made seven days a week, between 7 a.m. and 9 p.m.
  • Generally, your items will be delivered two to three weeks after your order is received. When all items are in our warehouse, we will call to give you a two-week delivery window.
  • Two business days prior to your order leaving our warehouse, we will contact you to confirm an exact delivery date.
  • The night before your delivery date, we will call to give you a four-hour window for your delivery.
  • Delivery windows are scheduled for each route to create the greatest efficiency and lowest environmental impact. Therefore we are not able to pre-assign specific delivery windows. If you have a special circumstance or questions about your delivery, please contact us.
  • If you want to add items to your order prior to delivery, or split your order into multiple deliveries, call 800.301.9720.

Preparing for delivery

  • Please let us know if you have roads, driveways or other access points that would be a challenge for our semitrailers.
  • Be sure to find out any requirements for access to buildings that have specific delivery instructions (deliveries allowed only during certain hours, dedicated freight elevators, etc.).

Day of delivery

  • Check that the path to your furniture's final placement is clear and accessible, including doorways, hallways and stairs.
  • Please be available at the delivery destination, or leave detailed instructions during your confirmation call.
  • If your delivery requires the permission of building management, please let them know the delivery window prior to our arrival.
  • Secure any pets that could get underfoot or escape through open doors.

Scheduling delivery to

  • Deliveries are made seven days a week, between 7 a.m. and 9 p.m.
  • Generally, your items will be delivered two to three weeks after your order is received. When all items are in our warehouse, we will call you to give you a two-week delivery window.
  • The evening prior to your delivery date, we will call to give you a four-hour window for your delivery.
  • Delivery windows are scheduled for each route to create the greatest efficiency and lowest environmental impact. Therefore we are not able to pre-assign specific delivery windows. If you have a special circumstance or question about your delivery, please contact us.
  • If you want to add items to your order prior to delivery, or split your order into multiple deliveries, call 800.301.9720.

Preparing for delivery

  • Please let us know if you have challenging roads, driveways or other access points that would be a challenge for our semitrailers.
  • Be sure to find out any requirements for access to buildings that have specific delivery instructions (deliveries allowed only during certain hours, dedicated freight elevators, etc.).

Day of delivery

  • Check that the path to your furniture's final placement is clear and accessible, including doorways, hallways and stairs.
  • Please be available at the delivery destination, or leave detailed instructions during your confirmation call.
  • If your delivery requires the permission of building management, please let them know the delivery window prior to our arrival.
  • Secure any pets that could get underfoot or escape through open doors.

Scheduling delivery to

  • Deliveries are made between 7 a.m. and 9 p.m., Monday through Friday.
  • Generally, your items will be delivered two to three weeks after your order is received. We will call to schedule your delivery date when all the items in your order arrive.
  • Two days prior to your delivery date, we will call to give you a two-hour window for your delivery.
  • Delivery windows are scheduled for each route to create the greatest efficiency and lowest environmental impact. Therefore we are not able to pre-assign specific delivery windows. If you have a special circumstance or question about your delivery, please contact us.
  • If you want to add items to your order prior to delivery, or split your order into multiple deliveries, call 800.301.9720.

Preparing for delivery

  • Please let us know if you have challenging roads, driveways or other access points that would be a challenge for our semitrailers.
  • Be sure to find out any requirements for access to buildings that have specific delivery instructions (deliveries allowed only during certain hours, dedicated freight elevators, etc.).

Day of delivery

  • Check that the path to your furniture's final placement is clear and accessible, including doorways, hallways and stairs.
  • Please be available at the delivery destination, or leave detailed instructions during your confirmation call.
  • If your delivery requires the permission of building management, please let them know the delivery window prior to our arrival.
  • Secure any pets that could get underfoot or escape through open doors.

Scheduling delivery to

  • Deliveries are made between 7 a.m. and 9 p.m., Monday through Friday.
  • Generally, your items will be delivered two to three weeks after your order is received. We will call to schedule your delivery date when all the items in your order arrive in our warehouse.
  • Two business days prior to your delivery date, we will call to give you a two-hour window for your delivery.
  • Delivery windows are scheduled for each route to create the greatest efficiency and lowest environmental impact. Therefore we are not able to pre-assign specific delivery windows. If you have a special circumstance or question about your delivery, please contact us.
  • If you want to add items to your order prior to delivery, or split your order into multiple deliveries, call 800.301.9720.

Preparing for delivery

  • Please let us know if you have challenging roads, driveways or other access points that would be a challenge for our semitrailers.
  • Be sure to find out any requirements for access to buildings that have specific delivery instructions (deliveries allowed only during certain hours, dedicated freight elevators, etc.).

Day of delivery

  • Check that the path to your furniture's final placement is clear and accessible, including doorways, hallways and stairs.
  • Please be available at the delivery destination, or leave detailed instructions during your confirmation call.
  • If your delivery requires the permission of building management, please let them know the delivery window prior to our arrival.
  • Secure any pets that could get underfoot or escape through open doors.

Scheduling delivery to

  • Deliveries are made between 8 a.m. and 6 p.m., Tuesday through Saturday.
  • Generally, your items will be delivered two to three weeks after your order is received. When all items are in our warehouse, we will call to schedule your delivery date.
  • Two business days prior to your delivery date, we will call to give you a two-hour window for your delivery.
  • Delivery windows are scheduled for each route to create the greatest efficiency and lowest environmental impact. Therefore we are not able to pre-assign specific delivery windows. If you have a special circumstance or question about your delivery, please contact us.
  • If you want to add items to your order prior to delivery, or split your order into multiple deliveries, call 800.301.9720.

Preparing for delivery

  • Please let us know if you have challenging roads, driveways or other access points that would be a challenge for our trucks.
  • Be sure to find out any requirements for access to buildings that have specific delivery instructions (deliveries allowed only during certain hours, dedicated freight elevators, etc.).

Day of delivery

  • Check that the path to your furniture's final placement is clear and accessible, including doorways, hallways and stairs.
  • Please be available at the delivery destination, or leave detailed instructions during your confirmation call.
  • If your delivery requires the permission of building management, please let them know the delivery window prior to our arrival.
  • Secure any pets that could get underfoot or escape through open doors.

Scheduling delivery to

  • Deliveries are made seven days a week, between 7 a.m. and 9 p.m.
  • Generally, your items will be delivered two to three weeks after your order is received. When all items are in our warehouse, we will call to give you a two-week delivery window.
  • Two business days prior to your order leaving our warehouse, we will contact you to confirm an exact delivery date.
  • The night before your delivery date, we will call to give you a four-hour window for your delivery.
  • Delivery windows are scheduled for each route to create the greatest efficiency and lowest environmental impact. Therefore we are not able to pre-assign specific delivery windows. If you have a special circumstance or questions about your delivery, please contact us.
  • If you want to add items to your order prior to delivery, or split your order into multiple deliveries, call 800.301.9720.

Preparing for delivery

  • Please let us know if you have challenging roads, driveways or other access points that would be a challenge for our semitrailers.
  • Be sure to find out any requirements for access to buildings that have specific delivery instructions (deliveries allowed only during certain hours, dedicated freight elevators, etc.)

Day of delivery

  • Check that the path to your furniture's final placement is clear and accessible, including doorways, hallways and stairs.
  • Please be available at the delivery destination, or leave detailed instructions during your confirmation call.
  • If your delivery requires the permission of building management, please let them know the delivery window prior to our arrival.
  • Secure any pets that could get underfoot or escape through open doors.

Frequently asked questions

In-Home Delivery

  • What are the delivery charges?
    Starting at just $89, our in-home delivery is based on your location, not how much you buy. Get unlimited items delivered by our dedicated Delivery Associates anywhere in the contiguous 48 states for one flat rate per trip. For small accessories, we ship an unlimited number of items free via UPS. See all delivery rates
  • When can I schedule delivery?

    Once all your items are in stock, we'll contact you within 24 hours Monday - Saturday to schedule delivery. We'll also ask you any special details we'll need to know to help make delivery smoother. Please note: For national deliveries, the delivery date you are given is the date your order leaves our Distribution Center. At that time, we will call you to confirm your specific delivery date.

  • Will everything in my order be delivered together?

    All In-Home delivery items in your order arrive in one trip. If all your items are not in stock, we will schedule delivery when all items are available. If you'd like your available items delivered sooner, please call us to arrange multiple deliveries. 800.301.9720.

  • When will my order arrive?

    Items delivered locally will arrive within 10 days. Items delivered within our extended and national delivery areas will arrive within three weeks.

  • Can I make changes to my order?

    If you wish to make changes to your order, please call us at 800.301.9720.

  • What if one of my items is out of stock or gets delayed?

    We'll contact you regarding changes to your order, like product availability.

  • What do I need to do to prepare for my In-Home delivery?

    Our Delivery Associates will fully assemble and place your furniture in your home. To assist in this process please have the area clear and make us aware of any unique fit considerations in advance of the delivery. Unfortunately, we are not always equipped to move your existing furniture and due to space and time constraints, we are unable to dispose of unwanted furniture.

  • Anything else I should know about my national In-Home Delivery?

    National deliveries are scheduled 7 days a week between 7 a.m. and 9 p.m. Our In-Home Delivery Associates bring your furniture into your home, assemble it and remove all the packaging. Your furniture will arrive in a full-sized semi truck. Deliveries are made seven days a week between 7 a.m. and 9 p.m.

  • What if I have special delivery considerations?

    For unique circumstances, including remote and international locations, we're here to help make delivery work for you. Please contact a Design Associate at 800.301.9720.

UPS Shipping

  • When will my order arrive?

    Items are shipped as soon as they're available. Please allow up to five business days for UPS Ground shipping.

  • Can I track my order?

    We will provide you a tracking number for all UPS orders once your order ships. You can locate your tracking number by going to My Account > Order History or UPS.com.

FedEx Shipping

  • When will my order arrive?

    Items are shipped as soon as they're available. You will receive an email letting you know when your order is on its way.

  • Can I track my order?

    FedEx will provide you with a tracking number once your order ships.

We're here to help

We’re here
to help

Any question.
One number.

800.301.9720

Our expert Design Associates can help with ordering, product information, design ideas and even floor planning.

Monday through Friday

8 a.m. to 9 p.m. (Central)

Saturday

9 a.m. to 6 p.m. (Central)

Sunday

10 a.m. to 6 p.m. (Central)

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