Frequently Asked Questions

You can email us or contact one of our Design Associates during our business hours. We'd also love to have you drop in at one of our stores. Learn More

• Call us at 800.301.9720
• Monday - Friday: 8 a.m. to 9 p.m. (Central)
• Saturday: 9 a.m. to 6 p.m. (Central)
• Sunday: 10 a.m. to 6 p.m. (Central)

We have locations across the country, and more coming soon! Learn More

Whether you visit our stores or call our toll-free number, an experienced Design Associate with first-hand design and product knowledge will help you make choices that reflect your needs and style. Selecting furniture for your home is very personal. We don't want you to feel pressured to make a decision. That's why our Design Associates do not work on commission.

Most of our products are designed by, or manufactured exclusively for, Room & Board. However, we sell certain pieces by designers or companies like Herman Miller® and Artemide® who share our passion for well made, beautiful furniture and accessories. In the unlikely event another retailer should offer a lower price on any of these items, we'll gladly match it. Learn More

Credit cards: We accept VISA, MasterCard, Discover and American Express in our online store.

Personal checks, money orders or Room & Board gift cards: Contact a Design Associate for more information at 800.301.9720.

*Please note that full payment is required to ship an order.

We do not collect a surcharge or check out fee on any credit card transactions.

We are required to collect sales tax according to your state's specific sales tax laws. For more information, please call 800.301.9720.

No, our products are offered at the best possible prices every day. We work closely with manufacturers to eliminate the middleman in the process, which saves you money. Our prices are guaranteed through November. Discontinued items are offered at clearance prices. Learn More

We want you to be completely happy with your new furniture. If there's a problem with an item, or if things just don't look the way you thought they would, we will work with you to find the perfect piece or simply take it back. Learn More

We're here to make sure you're completely happy with your new furniture, plain and simple. Contact us if you have any questions or concerns. We'll work with you to make everything right. Learn More

Please note: Because Custom Window Treatments are made to the exact measurements of your windows, they cannot be returned.

You can order up to 20 swatches from a Design Associate by calling 800.301.9720. You can also order online. Please note: Actual swatch colors may differ from those you see on your monitor. Learn More

Room & Board Business Interiors provides specialized assistance for furnishing professional spaces. Whether you're furnishing your own office or bringing a client's vision to life, we'll help you fill the space with timeless furniture and accessories. Learn More

Room & Board gift cards are available in whole dollar amounts and can be sent directly to the recipient. At this time, gift cards cannot be ordered or purchased online. To order or redeem a gift card, contact a Design Associate at 800.301.9720 or visit one of our stores.

• For the best experience on our site, we recommend the following:
• Browsers for Mac: Firefox 3.6+, Safari 4.0+, Chrome
• Browsers for Windows: Firefox 3.6+, Internet Explorer 8.0+, Chrome
• Browser settings: Javascript enabled, cookies enabled
• Plug-in required for Linear Custom Cabinet Builder: Flash Player 8+
• Optimal screen resolution: 1024 x 768
• For the best experience on our mobile site, we recommend iOS 4+ or Android 2.2+

If you're still having problems, contact us . For help with shopping and ordering, contact a Design Associate during our business hours at 800.301.9720.

A Room & Board account lets you...

• Save items to your Wish List
• Order free swatches
• Speed checkout
• Get tax and delivery cost estimates
• Track your online orders
• View online order history
• Be the first to learn about new products, events and clearance alerts

Subscribe to our e-mail update list. We'll e-mail you with design tips, info about our annual clearance event and much more. We'll never share your e-mail address with anyone, and you can unsubscribe at any time.

A Wish List will allow you to save your favorite products in your Room & Board account for future reference. That way, you won't have to search for them every time you visit our site. Learn More

Sign up to receive our annual catalog. We'll send your copy within 7-10 business days. If you need an additional copy visit one of our stores or call 800.301.9720.

Don't worry. We never share, sell or trade e-mail addresses with third parties. Learn More

All the prices you see in our catalog, at our stores, and on our Web site are exactly the same. No matter how you order from us, you'll always get the same great value and quality.

We provide our In-Home Delivery service everywhere in the continental United States. We also provide delivery options for Alaska, Hawaii and international delivery. View Delivery Route Map

We offer great rates based on where you live, not how much you buy. We deliver an unlimited number of furniture items anywhere in the contiguous United States for one flat rate per trip. Learn More

Our standard In-Home Delivery is what other companies offer as expensive white glove service. Two days prior to your delivery we will call you with a two-hour delivery window and go over details regarding your delivery. Our In-Home Delivery Associates bring your furniture into your home, assemble it and remove all the packaging. Want us to remove our shoes? No problem. It's our pleasure to treat your home with absolute care and respect.

Our standard In-Home Delivery is what other companies offer as expensive white glove service. When your product arrives in our warehouse we will call you to schedule a two-week delivery window. Two days before your window begins we will call you with your exact date of delivery. National deliveries are scheduled 7 days a week between 7 a.m. and 9 p.m. Our In-Home Delivery Associates bring your furniture into your home, assemble it and remove all the packaging. Want us to remove our shoes? No problem. It's our pleasure to treat your home with absolute care and respect.

Our Delivery Associates will fully assemble and place your furniture in your home. To assist in this process please have the area clear and make us aware of any unique fit considerations in advance of the delivery. Unfortunately we are not always equipped to move your existing furniture and due to space and time constraints, we are unable to dispose of unwanted furniture.

For unique circumstances, including remote and international locations, we're here to help make delivery work for you. Please contact a Design Associate at 800.301.9720.

You may pick up your furniture at one of our distribution centers, which are conveniently located near our retail stores. To arrange pick-up of your furniture, please call 800.301.9720. Learn More

All In-Home delivery items in your order arrive in one trip. If all your items are not in stock, we will schedule delivery when all items are available. If you'd like your available items delivered sooner, please call us to arrange multiple deliveries. 800.301.9720.

Once all your items are in stock, we'll contact you within 24 hours Monday - Saturday to schedule delivery. We'll also ask you any special details we'll need to know to help make delivery smoother. Please note: For national deliveries, the delivery date you are given is the date your order leaves our Distribution Center. At that time, we will call you to confirm your specific delivery date.

Items delivered locally will arrive within 10 days. Items delivered within our extended and national delivery areas will arrive within three weeks.

If you wish to make changes to your order, please call us at 800.301.9720.

We'll contact you regarding changes to your order, like product availability.

National deliveries are scheduled 7 days a week between 7 a.m. and 9 p.m. Our In-home Delivery Associates bring your furniture into your home, assemble it and remove all the packaging. Your furniture will arrive in a full-sized semi truck. Deliveries are made seven days a week between 7 a.m. and 9 p.m.

Items are shipped as soon as they're available. Please allow up to five business days for UPS Ground shipping.

We will provide you a tracking number for all UPS orders once your order ships. You can locate your tracking number by going to My Account > Order History or UPS.com.

Items are shipped as soon as they're available. You will receive an email letting you know when your order is on its way.

FedEx will provide you with a tracking number once your order ships.

Yes, although each international order is unique. Please contact us for assistance with delivery to Alaska, Hawaii, international locations and P.O. boxes by calling 800.301.9720 within the United States, or +001 612.234.3049 internationally. You may also fill out our international shipping request form to facilitate the process.

Yes. Please contact us for assistance with delivery to Alaska, Hawaii, international locations and P.O. boxes by calling 800.301.9720 within the United States, or +001 612.234.3049 internationally. You may also fill out our international shipping request form to facilitate the process.

We design 90% of our furniture ourselves, to make sure it really works for kids, pets, paperwork and parties. We even test it in our own homes and offices.

We love using natural materials like solid wood and steel in our furniture. For example, we may choose solid cherry for an Arts and Crafts-inspired cabinet. Or we may try an unexpected pairing like quartz composite with stainless steel for a fresh-looking end table. Our simple, clean designs always showcase the beauty of the materials we choose.

We also partner with U.S. manufacturers who care about the products they build, often hand-selecting the materials they use. We combine their expertise with our unique designs to create an exclusive furniture collection of the highest quality at the lowest prices. Learn More

We offer many ways to personalize or create your own furniture. For example, you can top many of our tables and desks with your choice of natural materials like solid wood, granite and glass. You also can create custom storage solutions and choose from more than 300 fabrics for upholstered pieces. Learn More

Our mattresses offer superior comfort and support without requiring a box spring. The result is a cleaner profile and a better night's sleep. For these reasons, we design all of our beds to accommodate a mattress only. Learn More

Many of our wood furnishings feature an oil-and-wax finish. Oil penetrates wood to enhance its natural color and grain pattern while wax seals and protects. We recommend applying Room & Board Satin Wax at least once a year to furniture with this type of finish. Visit our stores or call 800.301.9720 to order. Learn More

Most of our furniture is crafted from natural materials like wood, steel, wool and glass. We offer detailed information about all our materials and tips on how to care for them. Learn More

As a retailer that conducts business in California, we are required to label any products that may contain a chemical from California's Proposition 65 list. While we feel our products are safe when used and cared for as intended, we are required to provide a warning for California customers in order to be compliant with Proposition 65. Learn More

We stand behind the quality and performance of all our products. In the unlikely event that your furniture arrives damaged or you aren't completely happy with it, we'll work with you to make things right. Learn More

When you add an item to your cart, a message about its availability will appear. In most cases, your furniture should be delivered within 10 business days for local delivery or within three weeks for extended or national delivery. Please allow extra processing time for special order items. Learn More

Note: Merchandise is subject to change. Measurements may vary up to one inch. Materials shown on-screen or in our catalog may vary slightly from actual colors of the item.

Our products are offered at the best possible prices. We work closely with our manufacturers and because of our approach to product development we're able to eliminate the middleman in the process. As a result, you benefit from unique products that are offered at the best possible price and the highest possible quality. Our prices are guaranteed through November. Learn More

We've been supporting American artisans and manufacturers from day one, back in 1982. We partner with small, family-owned companies that share our passion for the art of American furniture making and our dedication to sustainability. Learn More

We believe timeless, well-crafted furniture is an investment in the future of your home and the health of the planet. When you choose furniture designed and built to last, you don't have to worry about it breaking or going out of style. That means less waste, less energy used to build more furniture, and more money in your pocket. Learn More

We never share, sell or trade e-mail addresses with third parties. Learn More

Customer reviews of our products are available on most product pages. You can also submit your own review from any product page. For reviews and articles about our company, visit our News Page .

Product reviews, written by customers, are available on most product pages.

No. All of our customers benefit from an assortment that is offered at the best possible price and the highest possible quality.

Yes, we offer a large selection of custom products. From sofas and chairs available in more than 300 fabrics, to tables, rugs, bookcases and custom cabinets handcrafted to your measurements, our custom products are delivered in eight weeks or less. Learn more

Yes, we offer a delivery program for our Business Interiors customers that is specific to your business needs—from sidemarking to specialized timing. Learn more

Absolutely. We are proud of the high-touch service we are able to provide and are here to help make it easy for you. We pride ourselves on the relationships we have built with our customers and look forward to adding you to the group. Whatever you need, just ask!

Yes. Call our Business Interiors team at 800.952.9155 to get started.

We do not offer a program that allows us to use customer owned materials. We do have hundreds of fabrics and leathers to choose from—many with great durability and high abrasion ratings.

Yes, we are able to process and comply with most Purchase Order requirements. This can include specialized invoicing and payment terms. Call our Business Interiors team at 800.952.9155 to get started.

We stand behind the quality of our products and will always work with you to ensure you are happy. However, for commercial spaces, we require our Business Interiors clients to sign an agreement that outlines everything from warranty specifics to payment terms. For a copy of our agreement, please call our Business Interiors team at 800.952.9155.

To set up a business account, please fill out this registration form . Once we receive your application, we'll email your account number. If you wish your purchase to be tax-exempt, submit a resale certificate with your completed application.

We understand that public spaces require different specifications and our Business Interiors Design Associates are dedicated to working with customers that are completing commercial spaces. Learn more about our Business Interiors area or call one of our dedicated Design Associates at 800.952.9155.

The designers we work with value the exceptional level of communication and coordination our design associates provide in partnership with our assortment. We are proud of the value we provide to the market with exclusive furniture that is timeless and handcrafted. They take comfort in our dedication to our service, our partnership to them and the value they are getting in our product. Many of the designers we work with offer a fee-based pricing model.

Yes, please call us at 800.952.8344 and we can have them sent out to you.

Most swatch requests are delivered within 5-7 days. If you require a faster delivery please call us at 800.952.8344 and we will expedite your request.

We're here to make sure your clients are completely happy with their new furniture, plain and simple. Contact us if you have any questions or concerns and we'll work with you to make everything right. Learn more

Please note: Because Custom Window Treatments are made to the exact measurements of your windows, they cannot be returned.

We stand behind the quality and performance of all our products. In the unlikely event that your furniture arrives damaged or you aren't completely happy with it, we'll work with you to make things right. Learn more

If you are furnishing a commercial space or have specific requirements please call 800.952.8344 for help to work with one of our Business Interiors Design Associates.

We are required to collect sales tax according to your state's specific sales tax laws*. For more information, please call 800.952.8344 to talk to one of our Design Associates.

*If you are tax exempt we will remove all taxes according to the requirements of your exemption certificate.

We are required to collect sales tax according to your state's specific sales tax regulations*. For more information, please call 800.952.8344.

*Our Design Associates will work with you to process tax exempt status.

Yes, we are able to side mark your order to help you manage your project. Additional charges for this service apply. Call a Design Associate at 800.952.8344 for details.

Yes. We recommended using our business delivery program to guarantee deliveries for specific time and sidemarking requirements.

Our residential program is ideal for smaller projects and installations that do not have timing or side marking requirements. Starting at just $89, our in-home delivery is based on your location, not how much you buy. Get unlimited items delivered by our dedicated Delivery Associates anywhere in the contiguous 48 states for one flat rate per trip. For small accessories, we ship an unlimited number of items free via UPS. Learn more

Many of our products are stocked in our warehouse and available for immediate delivery scheduling. However, if your project has large quantities of a single item, your order may require additional time. Custom or special order products usually arrive in less than 8 weeks.

Once your order has arrived in our warehouse, we can usually schedule a delivery within 2 weeks for delivery near our store locations and 3 weeks for the rest of the country. Our Design Associates will work with you to help meet your project deadlines.

We ship most of our products using our In-Home Delivery service. In-Home Delivery includes assembly, removal of packaging and careful placement of furniture. Items shipped via UPS may require some assembly.

Our experienced Design Associates will be able to help you with any weight or size questions. Call 800.952.8344.

A third party carrier may pick up your furniture at one of our distribution centers, which are conveniently located near our retail stores. To learn more about pick-up of your furniture, please call 800.952.8344.

International shipping is available. Please contact a Design Associate at 800.952.8344 for details.

We take great pride in our delivery program but realize that business customers have needs that differ from residential customers. We are able to meet most sidemarking and timing requirements through our specialized business delivery program. We can also deliver your order to multiple locations. Additional fees will apply for business services outside of our standard delivery program.