

We stand behind the quality of our products and the prices we charge. If you're not completely happy with your furniture or any part of your experience, we'll work with you to make it right.

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What's the best way to reach you if I have questions or want to place an order?
You can e-mail us or contact one of our Design Associates during our business hours. We'd also love to have you drop in at one of our stores. Learn More
Call us at 800.301.9720
Monday - Friday: 8 a.m. to 9 p.m. (Central)
Saturday: 9 a.m. to 6 p.m. (Central)
Sunday: 10 a.m. to 6 p.m. (Central)
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Where are your stores located?
We have locations across the country, and more coming soon! Learn More
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What is a Design Associate?
Whether you visit our stores or call our toll-free number, an experienced Design Associate with first-hand design and product knowledge will help you make choices that reflect your needs and style. Selecting furniture for your home is very personal. We don't want you to feel pressured to make a decision. That's why our Design Associates do not work on commission.
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Can I find your furniture at other stores or on other Web sites?
Most of our products are designed by, or manufactured exclusively for, Room & Board. However, we sell certain pieces by designers or companies like Herman Miller® and Artemide® who share our passion for well made, beautiful furniture and accessories. In the unlikely event another retailer should offer a lower price on any of these items, we'll gladly match it. Learn More
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How do I pay* for my furniture?
Credit cards: We accept VISA, MasterCard, Discover and American Express in our online store.
Personal checks, money orders or Room & Board gift cards: Contact a Design Associate for more information at 800.301.9720.
*Please note that full payment is required to ship an order.
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Will I have to pay sales tax on my order?
We are required to collect sales tax according to your state's specific sales tax laws. For more information, please call 800.301.9720.
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Do your products ever go on sale?
No, our products are offered at the best possible prices every day. We work closely with manufacturers to eliminate the middleman in the process, which saves you money. Our prices are guaranteed through November. Discontinued items are offered at clearance prices.
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What if I get my furniture home and it just doesn't look the way I thought it would?
Don't worry. If you don't love your furniture when you see it in your home, just give us a call. We'll work with you to find a solution. Learn More
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What's your return and exchange policy?
We're here to make sure you're completely happy with your new furniture, plain and simple. Contact us if you have any questions or concerns.
We'll work with you to make everything right. Learn More
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Can I order fabric swatches for sofas and chairs?
You can order up to 10 swatches from a Design Associate by calling 800.301.9720. You can also order online.
Please Note: Actual swatch colors may differ from those you see on your monitor.
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Do you offer services for designers or commercial clients?
Room & Board Business Interiors provides specialized assistance for furnishing professional spaces. Whether you're furnishing your own office or bringing a client's vision to life, we'll help you fill the space with timeless furniture and accessories.
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Do you sell gift cards?
Room & Board gift cards are available in whole dollar amounts and can be sent directly to the recipient. At this time, gift cards cannot be ordered or purchased online. To order or redeem a gift card, contact a Design Associate at 800.301.9720 or visit one of our stores.
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Who do I contact if I'm having problems viewing your website?
For the best experience on our site, here are some technical recommendations:
Browsers: Firefox 2.0, Firefox 3.0, Internet Explorer 7.0+ (Windows) or Safari 3.0+ (Mac), Chrome.
Browser settings should be: Javascript enabled, cookies enabled.
Plug-in required: Flash Player 8+
The best screen resolution is 1024 x 768.
If you're still having problems, you can e-mail us or contact one of our Design Associates during our business hours at 800.301.9720.



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Who makes your furniture?
We design 90% of our furniture ourselves, to make sure it really works for kids, pets, paperwork and parties. We even test it in our own homes and offices.
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What's so special about your furniture?
We love using natural materials like solid wood and steel in our furniture. For example, we may choose solid cherry for an Arts & Crafts-inspired cabinet. Or we may try an unexpected pairing like quartz composite with stainless steel for a fresh-looking end table. Our simple, clean designs always showcase the beauty of the materials we choose.
We also partner with U.S. manufacturers who care about the products they build, often hand-selecting the materials they use. We combine their expertise with our unique designs to create an exclusive furniture collection of the highest quality at the lowest prices. Learn More
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What if I don't see the exact furniture size, configuration or material I need?
We offer many ways to personalize or create your own furniture. For example, you can top many of our tables and desks with your choice of natural materials like solid wood, granite and glass. You also can create custom storage solutions and choose from more than 200 fabrics for upholstered pieces.
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Can I use my box spring with one of your mattresses?
Our mattresses offer superior comfort and support without requiring a box spring. The result is a cleaner profile and a better night's sleep. For these reasons, we design all of our beds to accommodate a mattress only.
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What's the advantage of an oil-and-wax finish?
Many of our wood furnishings feature an oil-and-wax finish. Oil penetrates wood to enhance its natural color and grain pattern while wax seals and protects. We recommend applying Room & Board Satin Wax at least once a year to furniture with this type of finish. Visit our stores or call 800.301.9720 to order.
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How should I care for my furniture?
Most of our furniture is crafted from natural materials like wood, steel, wool and glass. We offer detailed information about all our materials and tips on how to care for them.
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Do you guarantee your furniture?
We stand behind the quality and performance of all our products. In the unlikely event that your furniture arrives damaged or you aren't completely happy with it, we'll work with you to make things right.
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How do I know whether or not a certain product is in stock?
When you add an item to your cart, a message about its availability will appear. In most cases, your furniture should be delivered within 10 business days for local delivery or within three weeks for extended or national delivery. Please allow extra processing time for special order items. Learn More
Note: Merchandise is subject to change. Measurements may vary up to one inch. Materials shown on-screen or in our catalog may vary slightly from actual colors of the item.
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What is your pricing policy?
Our products are offered at the best possible prices. We work closely with our manufacturers and because of our approach to product development we're able to eliminate the middleman in the process. As a result, you benefit from unique products that are offered at the best possible price and the highest possible quality. Our prices are guaranteed through November.
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Do you support American manufacturers?
We've been supporting American artisans and manufacturers from day one, back in 1982. We partner with small, family-owned companies that share our passion for the art of American furniture making and our dedication to sustainability.
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Do you support sustainable manufacturing processes?
We believe timeless, well-crafted furniture is an investment in the future of your home and the health of the planet. When you choose furniture designed and built to last, you don't have to worry about it breaking or going out of style. That means less waste, less energy used to build more furniture, and more money in your pocket.
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What is your privacy policy?
We never share, sell or trade e-mail addresses with third parties.
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Where can I read reviews of your company or products?
Visit our News Page to see what others say about us and our furniture.
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Do you have any customer testimonials I can read?
You can read the stories of customers whose lives have been enriched by the timeless beauty and durability of our furnishings. You can even submit your own story for publication.
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Are you hiring?
We're always looking for bright, passionate people to join our team. Take a moment to view our open positions.
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