We're here to help 800.301.9720

We're here to help

We're here to help

Monday - Friday

8 a.m. to 9 p.m. (Central)

Saturday

9 a.m. to 6 p.m. (Central)

Sunday

10 a.m. to 6 p.m. (Central)

Room & Board

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Customer Service

Frequently Asked Questions

Frequently Asked Questions

Our Guarantee

We stand behind the quality of our products and the prices we charge. If you're not completely happy with your furniture or any part of your experience, we'll work with you to make it right.

Shopping with Room & Board

  • What's the best way to reach you if I have questions or want to place an order?

    You can e-mail us or contact one of our Design Associates during our business hours. We'd also love to have you drop in at one of our stores. Learn More

    Call us at 800.301.9720
    Monday - Friday: 8 a.m. to 9 p.m. (Central)
    Saturday: 9 a.m. to 6 p.m. (Central)
    Sunday: 10 a.m. to 6 p.m. (Central)

  • Where are your stores located?

    We have locations across the country, and more coming soon! Learn More

  • What is a Design Associate?

    Whether you visit our stores or call our toll-free number, an experienced Design Associate with first-hand design and product knowledge will help you make choices that reflect your needs and style. Selecting furniture for your home is very personal. We don't want you to feel pressured to make a decision. That's why our Design Associates do not work on commission.

  • Can I find your furniture at other stores or on other Web sites?

    Most of our products are designed by, or manufactured exclusively for, Room & Board. However, we sell certain pieces by designers or companies like Herman Miller® and Artemide® who share our passion for well made, beautiful furniture and accessories. In the unlikely event another retailer should offer a lower price on any of these items, we'll gladly match it. Learn More

  • How do I pay* for my furniture?

    Credit cards: We accept VISA, MasterCard, Discover and American Express in our online store.

    Personal checks, money orders or Room & Board gift cards: Contact a Design Associate for more information at 800.301.9720.

    *Please note that full payment is required to ship an order.

  • Will I have to pay sales tax on my order?

    We are required to collect sales tax according to your state's specific sales tax laws. For more information, please call 800.301.9720.

  • Do your products ever go on sale?

    No, our products are offered at the best possible prices every day. We work closely with manufacturers to eliminate the middleman in the process, which saves you money. Our prices are guaranteed through November. Discontinued items are offered at clearance prices. Learn More

  • What if I get my furniture home and it just doesn't look the way I thought it would?

    Don't worry. If you don't love your furniture when you see it in your home, just give us a call. We'll work with you to find a solution. Learn More

  • What's your return and exchange policy?

    We're here to make sure you're completely happy with your new furniture, plain and simple. Contact us if you have any questions or concerns. We'll work with you to make everything right. Learn More

  • Can I order fabric swatches for sofas and chairs?
    You can order up to 10 swatches from a Design Associate by calling 800.301.9720. You can also order online. Please Note: Actual swatch colors may differ from those you see on your monitor. Learn More
  • Do you offer services for designers or commercial clients?
    Room & Board Business Interiors provides specialized assistance for furnishing professional spaces. Whether you're furnishing your own office or bringing a client's vision to life, we'll help you fill the space with timeless furniture and accessories. Learn More
  • Do you sell gift cards?
    Room & Board gift cards are available in whole dollar amounts and can be sent directly to the recipient. At this time, gift cards cannot be ordered or purchased online. To order or redeem a gift card, contact a Design Associate at 800.301.9720 or visit one of our stores.
  • Who do I contact if I'm having problems viewing your website?

    For the best experience on our site, we recommend the following:
    Browsers for Mac: Firefox 3.0+, Safari 3.0+, Chrome
    Browsers for Windows: Firefox 3.0+, Internet Explorer 7.0+, Chrome
    Browser settings: Javascript enabled, cookies enabled
    Plug-in required for Linear Custom Cabinet Builder: Flash Player 8+
    Optimal screen resolution: 1024 x 768

    If you're still having problems, contact us. For help with shopping and ordering, contact a Design Associate during our business hours at 800.301.9720.

Catalog Orders, Account Options and E-mail Updates

Furniture Delivery

  • Do you deliver to my area?
    We provide our In-Home Delivery service everywhere in the continental United States. We also provide delivery options for Alaska, Hawaii and international delivery. View Delivery Route Map
  • How long will it take to get my furniture?
    We keep our furniture and accessories stocked for prompt delivery. In most cases, your furniture should be delivered within 10 business days for local delivery or within three weeks for extended or national delivery. Please allow extra time for special order items. Learn More
  • How much will I have to pay for delivery?
    We offer flat-rate In-Home Delivery anywhere in the continental United States. Delivery prices are based on location, so no matter how much you order, your price will always be the same. We also offer single-item delivery and UPS delivery, depending on the kind of order you place. We'll determine the most efficient and economical delivery method based on what you've ordered and where you live. Learn More
  • Will you assemble my furniture when it's delivered?
    We ship most of our products using our In-Home Delivery service. In-Home Delivery includes assembly, removal of packaging and careful placement of furniture in your home. Items shipped via UPS may require some assembly. Learn More
  • Can I pick up my furniture instead of having it delivered?
    You may pick up your furniture at one of our distribution centers, which are conveniently located near our retail stores. To arrange pick-up of your furniture, please call 800.307.9720. Learn More
  • Will all my items arrive at the same time?
    We'll ship all your In-Home Delivery items at the same time for one flat rate. In-stock items shipping via UPS will be sent immediately. We also offer next day and second day delivery with UPS for an additional charge. For questions about your delivery, call 800.301.9720.

Furniture Design & Construction

  • Who makes your furniture?
    We design 90% of our furniture ourselves, to make sure it really works for kids, pets, paperwork and parties. We even test it in our own homes and offices. Learn More
  • What's so special about your furniture?

    We love using natural materials like solid wood and steel in our furniture. For example, we may choose solid cherry for an Arts & Crafts-inspired cabinet. Or we may try an unexpected pairing like quartz composite with stainless steel for a fresh-looking end table. Our simple, clean designs always showcase the beauty of the materials we choose.

    We also partner with U.S. manufacturers who care about the products they build, often hand-selecting the materials they use. We combine their expertise with our unique designs to create an exclusive furniture collection of the highest quality at the lowest prices. Learn More

  • What if I don't see the exact furniture size, configuration or material I need?
    We offer many ways to personalize or create your own furniture. For example, you can top many of our tables and desks with your choice of natural materials like solid wood, granite and glass. You also can create custom storage solutions and choose from more than 200 fabrics for upholstered pieces. Learn More
  • Can I use my box spring with one of your mattresses?
    Our mattresses offer superior comfort and support without requiring a box spring. The result is a cleaner profile and a better night's sleep. For these reasons, we design all of our beds to accommodate a mattress only. Learn More
  • What's the advantage of an oil-and-wax finish?
    Many of our wood furnishings feature an oil-and-wax finish. Oil penetrates wood to enhance its natural color and grain pattern while wax seals and protects. We recommend applying Room & Board Satin Wax at least once a year to furniture with this type of finish. Visit our stores or call 800.301.9720 to order. Learn More
  • How should I care for my furniture?
    Most of our furniture is crafted from natural materials like wood, steel, wool and glass. We offer detailed information about all our materials and tips on how to care for them. Learn More

Responsibility and Reputation

  • Do you guarantee your furniture?
    We stand behind the quality and performance of all our products. In the unlikely event that your furniture arrives damaged or you aren't completely happy with it, we'll work with you to make things right. Learn More
  • How do I know whether or not a certain product is in stock?

    When you add an item to your cart, a message about its availability will appear. In most cases, your furniture should be delivered within 10 business days for local delivery or within three weeks for extended or national delivery. Please allow extra processing time for special order items. Learn More

    Note: Merchandise is subject to change. Measurements may vary up to one inch. Materials shown on-screen or in our catalog may vary slightly from actual colors of the item.

  • What is your pricing policy?
    Our products are offered at the best possible prices. We work closely with our manufacturers and because of our approach to product development we're able to eliminate the middleman in the process. As a result, you benefit from unique products that are offered at the best possible price and the highest possible quality. Our prices are guaranteed through November. Learn More
  • Do you support American manufacturers?
    We've been supporting American artisans and manufacturers from day one, back in 1982. We partner with small, family-owned companies that share our passion for the art of American furniture making and our dedication to sustainability. Learn More
  • Do you support sustainable manufacturing processes?
    We believe timeless, well-crafted furniture is an investment in the future of your home and the health of the planet. When you choose furniture designed and built to last, you don't have to worry about it breaking or going out of style. That means less waste, less energy used to build more furniture, and more money in your pocket. Learn More
  • What is your privacy policy?
    We never share, sell or trade e-mail addresses with third parties. Learn More
  • Where can I read reviews of your company or products?
    Visit our News Page to see what others say about us and our furniture. Learn More
  • Do you have any customer testimonials I can read?
    You can read the stories of customers whose lives have been enriched by the timeless beauty and durability of our furnishings. You can even submit your own story for publication. Learn More

Careers

  • Are you hiring?
    We're always looking for bright, passionate people to join our team. Take a moment to view our open positions. Learn More

We're here to help

800.301.9720

Monday - Friday

8 a.m. to 9 p.m. (Central)

Saturday

9 a.m. to 6 p.m. (Central)

Sunday

10 a.m. to 6 p.m. (Central)