Customer Service

Our guarantee

• Shopping with Room & Board
• Catalog orders, account options and e-mail updates
• Furniture delivery
• UPS shipping
• Furniture design and construction
• Responsibility and reputation
• Business Interiors and designer resources


• Business Interiors and designer resources delivery

• What's the best way to reach you if I have questions or want to place an order?

  You can e-mail us or contact one of our Design Associates during our business hours. We'd also love to have you drop in at one of our stores. Learn More

  Call us at 800.301.9720
  Monday - Friday: 8 a.m. to 9 p.m. (Central)
  Saturday: 9 a.m. to 6 p.m. (Central)
  Sunday: 10 a.m. to 6 p.m. (Central)

• Where are your stores located?

  We have locations across the country, and more coming soon! Learn More

• What is a Design Associate?

  Whether you visit our stores or call our toll-free number, an experienced Design Associate with first-hand design and product knowledge will help you make choices that reflect your needs and style. Selecting furniture for your home is very personal. We don't want you to feel pressured to make a decision. That's why our Design Associates do not work on commission.

• Can I find your furniture at other stores or on other Web sites?

  Most of our products are designed by, or manufactured exclusively for, Room & Board. However, we sell certain
  pieces by designers or companies like Herman Miller® and Artemide® who share our passion for well made, beautiful
  furniture and accessories. In the unlikely event another retailer should offer a lower price on any of these items, we'll
  gladly match it. Learn More

• How do I pay* for my furniture?

  Credit cards: We accept VISA, MasterCard, Discover and American Express in our online store.

  Personal checks, money orders or Room & Board gift cards: Contact a Design Associate for more information at 800.301.9720.

  *Please note that full payment is required to ship an order.

• Will I have to pay sales tax on my order?

  We are required to collect sales tax according to your state's specific sales tax laws. For more information, please call 800.301.9720.

• Do your products ever go on sale?

  No, our products are offered at the best possible prices every day. We work closely with manufacturers to eliminate the middleman in the process, which saves you money. Our prices are guaranteed through November. Discontinued items are offered at clearance prices. Learn More

• What if I get my furniture home and it just doesn't look the way I thought it would?

  We want you to be completely happy with your new furniture. If there's a problem with an item, or if things just don't look the way you thought they would, we will work with you to find the perfect piece or simply take it back. Learn More

• What's your return and exchange policy?

  We're here to make sure you're completely happy with your new furniture, plain and simple. Contact us if you have any questions or concerns. We'll work with you to make everything right. Learn More

• Can I order fabric swatches for sofas and chairs?
  You can order up to 10 swatches from a Design Associate by calling 800.301.9720. You can also order online. Please Note: Actual swatch colors may differ from those you see on your monitor. Learn More
• Do you offer services for designers or commercial clients?
  Room & Board Business Interiors provides specialized assistance for furnishing professional spaces. Whether you're furnishing your own office or bringing a client's vision to life, we'll help you fill the space with timeless furniture and accessories. Learn More
• Do you sell gift cards?
  Room & Board gift cards are available in whole dollar amounts and can be sent directly to the recipient. At this time, gift cards cannot be ordered or purchased online. To order or redeem a gift card, contact a Design Associate at 800.301.9720 or visit one of our stores.
• Who do I contact if I'm having problems viewing your website?

  For the best experience on our site, we recommend the following:
  Browsers for Mac: Firefox 3.5+, Safari 4.0+, Chrome
  Browsers for Windows: Firefox 3.5+, Internet Explorer 7.0+, Chrome
  Browser settings: Javascript enabled, cookies enabled
  Plug-in required for Linear Custom Cabinet Builder: Flash Player 8+
  Optimal screen resolution: 1024 x 768

  If you're still having problems, contact us. For help with shopping and ordering, contact a Design Associate during our business hours at 800.301.9720.

• Why should I create a Room & Board account?
  A Room & Board account lets you...

  • Save items to your Wish List
  • Order free swatches
  • Speed checkout
  • Get tax and delivery cost estimates
  • Track your online orders
  • View online order history
  • Be the first to learn about new products, events and clearance alerts
• Where can I find out about Room & Board furniture events?
  Subscribe to our e-mail update list. We'll e-mail you with design tips, info about our annual clearance event and much more. We'll never share your e-mail address with anyone, and you can unsubscribe at any time.
• What is a Wish List?
  A Wish List will allow you to save your favorite products in your Room & Board account for future reference. That way, you won't have to search for them every time you visit our site. Learn More
• How can I get a copy of your catalog?
  Sign up to receive our annual catalog. We'll send your copy within 7-10 business days. If you need an additional copy visit one of our stores or call 800.301.9720.
• If I sign up for e-mail updates, will I get spam from other companies?
  Don't worry. We never share, sell or trade e-mail addresses with third parties. Learn More
• Do you post prices on your Web site that are different from those I might find in your catalog and stores?
  All the prices you see in our catalog, at our stores, and on our Web site are exactly the same. No matter how you order from us, you'll always get the same great value and quality.

• Do you deliver to my area?
  We provide our In-Home Delivery service everywhere in the continental United States. We also provide delivery options for Alaska, Hawaii and international delivery. View Delivery Route Map
• How much will I have to pay for delivery?
  We offer great rates based on where you live, not how much you buy. We deliver an unlimited number of furniture items anywhere in the contiguous United States for one flat rate per trip. Learn More
• What can I expect from Local Delivery?
  Our standard In-Home Delivery is what other companies offer as expensive white glove service. Two days prior to your delivery we will call you with a two-hour delivery window and go over details regarding your delivery. Our In-Home Delivery Associates bring your furniture into your home, assemble it and remove all the packaging. Want us to remove our shoes? No problem. It's our pleasure to treat your home with absolute care and respect.
• What can I expect from National Delivery?
  Our standard In-Home Delivery is what other companies offer as expensive white glove service. When your product arrives in our warehouse we will call you to schedule a two-week delivery window. Two days before your window begins we will call you with your exact date of delivery. National deliveries are scheduled 7 days a week between 7 a.m. and 9 p.m. Our In-Home Delivery Associates bring your furniture into your home, assemble it and remove all the packaging. Want us to remove our shoes? No problem. It's our pleasure to treat your home with absolute care and respect.
• What do I need to do to prepare for my delivery?
  Our Delivery Associates will fully assemble and place your furniture in your home. To assist in this process please have the area clear and make us aware of any unique fit considerations in advance of the delivery. Unfortunately we are not always equipped to move your existing furniture and due to space and time constraints, we are unable to dispose of unwanted furniture.
• What if I have special delivery considerations?
  For unique circumstances, including remote and international locations, we're here to help make delivery work for you. Please contact a Design Associate at 800.301.9720.
• Can I pick up my furniture instead of having it delivered?
  You may pick up your furniture at one of our distribution centers, which are conveniently located near our retail stores. To arrange pick-up of your furniture, please call 800.301.9720. Learn More
• Will all my items arrive at the same time?
  All In-Home delivery items in your order arrive in one trip. If all your items are not in stock, we will schedule delivery when all items are available. If you'd like your available items delivered sooner, please call us to arrange multiple deliveries. 800.301.9720.
• When can I schedule delivery?

  Once all your items are in stock, we'll contact you within 24 hours Monday - Saturday to schedule delivery. We'll also ask you any special details we'll need to know to help make delivery smoother. Please note: For national deliveries, the delivery date you are given is the date your order leaves our Distribution Center. At that time, we will call you to confirm your specific delivery date.

• When will my order arrive?

  Items delivered locally will arrive within 10 days. Items delivered within our extended and national delivery areas will arrive within three weeks.

• Can I make changes to my order?

  If you wish to make changes to your order, please call us at 800.301.9720.

• What if one of my items is out of stock or gets delayed?

  We'll contact you regarding changes to your order, like product availability.

• Anything else I should know about my national In-Home Delivery?

  National deliveries are scheduled 7 days a week between 7 a.m. and 9 p.m. Our In-home Delivery Associates bring your furniture into your home, assemble it and remove all the packaging. Your furniture will arrive in a full-sized semi truck. Deliveries are made seven days a week between 7 a.m. and 9 p.m.

• When will my order arrive?

  Items are shipped as soon as they're available. Please allow up to five business days for UPS Ground shipping.

• Can I track my order?

  We will provide you a tracking number for all UPS orders once your order ships. You can locate your tracking number by going to My Account > Order History or UPS.com.

• Who makes your furniture?
  We design 90% of our furniture ourselves, to make sure it really works for kids, pets, paperwork and parties. We even test it in our own homes and offices.
• What's so special about your furniture?

  We love using natural materials like solid wood and steel in our furniture. For example, we may choose solid cherry for an Arts and Crafts-inspired cabinet. Or we may try an unexpected pairing like quartz composite with stainless steel for a fresh-looking end table. Our simple, clean designs always showcase the beauty of the materials we choose.

  We also partner with U.S. manufacturers who care about the products they build, often hand-selecting the materials they use. We combine their expertise with our unique designs to create an exclusive furniture collection of the highest quality at the lowest prices. Learn More

• What if I don't see the exact furniture size, configuration or material I need?
  We offer many ways to personalize or create your own furniture. For example, you can top many of our tables and desks with your choice of natural materials like solid wood, granite and glass. You also can create custom storage solutions and choose from more than 300 fabrics for upholstered pieces. Learn More
• Can I use my box spring with one of your mattresses?
  Our mattresses offer superior comfort and support without requiring a box spring. The result is a cleaner profile and a better night's sleep. For these reasons, we design all of our beds to accommodate a mattress only. Learn More
• What's the advantage of an oil-and-wax finish?
  Many of our wood furnishings feature an oil-and-wax finish. Oil penetrates wood to enhance its natural color and grain pattern while wax seals and protects. We recommend applying Room & Board Satin Wax at least once a year to furniture with this type of finish. Visit our stores or call 800.301.9720 to order. Learn More
• How should I care for my furniture?
  Most of our furniture is crafted from natural materials like wood, steel, wool and glass. We offer detailed information about all our materials and tips on how to care for them. Learn More

• Do you guarantee your furniture?
  We stand behind the quality and performance of all our products. In the unlikely event that your furniture arrives damaged or you aren't completely happy with it, we'll work with you to make things right. Learn More
• How do I know whether or not a certain product is in stock?

  When you add an item to your cart, a message about its availability will appear. In most cases, your furniture should be delivered within 10 business days for local delivery or within three weeks for extended or national delivery. Please allow extra processing time for special order items. Learn More

  Note: Merchandise is subject to change. Measurements may vary up to one inch. Materials shown on-screen or in our catalog may vary slightly from actual colors of the item.

• What is your pricing policy?
  Our products are offered at the best possible prices. We work closely with our manufacturers and because of our approach to product development we're able to eliminate the middleman in the process. As a result, you benefit from unique products that are offered at the best possible price and the highest possible quality. Our prices are guaranteed through November. Learn More
• Do you support American manufacturers?
  We've been supporting American artisans and manufacturers from day one, back in 1982. We partner with small, family-owned companies that share our passion for the art of American furniture making and our dedication to sustainability. Learn More
• Do you support sustainable manufacturing processes?
  We believe timeless, well-crafted furniture is an investment in the future of your home and the health of the planet. When you choose furniture designed and built to last, you don't have to worry about it breaking or going out of style. That means less waste, less energy used to build more furniture, and more money in your pocket. Learn More
• What is your privacy policy?
  We never share, sell or trade e-mail addresses with third parties. Learn More
• Where can I read reviews of your company or products?
  Customer reviews of our products are available on most product pages. You can also submit your own review from any product page. For reviews and articles about our company, visit our News Page.
• Do you have any customer testimonials I can read?
  Product Reviews, written by customers, are available on most product pages.

• Do you give discounts to the trade?

  No. All of our customers benefit from an assortment that is offered at the best possible price and the highest possible quality.

• Are your products commercially tested?

  Our assortment is primarily residential grade. However, we do have product that has been commercially tested and is suitable for commercial spaces. We also offer a stocked assortment of TB133-rated upholstery. For more information on the product that will work best in your space, please call 800.952.9155 to speak with one of our Business Interiors Design Associates.

• Do you offer TB133-rated upholstery?

  Yes, we do have a selection of in-stock TB133-rated upholstery. Call our Business Interiors team at 800.952.9155 for more information.

• Do you offer custom products?

  Yes, we offer a large selection of custom products. From sofas and chairs available in more than 300 fabrics, to tables, rugs, bookcases and custom cabinets handcrafted to your measurements, our custom products are delivered in eight weeks or less. Learn more

• Do you have special delivery programs for businesses or large installations?

  Yes, we offer a delivery program for our Business Interiors customers that is specific to your business needs — from sidemarking to specialized timing. Learn more

• Can I work with the same Design Associate throughout the life of my project, or for multiple projects?

  Absolutely. We are proud of the high-touch service we are able to provide and are here to help make it easy for you. We pride ourselves on the relationships we have built with our customers and look forward to adding you to the group. Whatever you need, just ask!

• Do you offer Net 30 terms?

  Yes. Call our Business Interiors team at 800.952.9155 to get started.

• Do you offer special order options for customer owned materials (COM)?

  We do not offer a program that allows us to use customer owned materials. We do have hundreds of fabrics and leathers to choose from — many with great durability and high abrasion ratings.

• Do you work with Purchase Orders?

  Yes, we are able to process and comply with most Purchase Order requirements. This can include specialized invoicing and payment terms. Call our Business Interiors team at 800.952.9155 to get started.

• What is your warranty policy?

  We stand behind the quality of our products and will always work with you to ensure you are happy. However, for commercial spaces, we require our Business Interiors clients to sign an agreement that outlines everything from warranty specifics to payment terms. For a copy of our agreement, please call our Business Interiors team at 800.952.9155.

• How do I set up a New Customer account?

  To set up a business account, please fill out this registration form. Once we receive your application, we'll email your account number. If you wish your purchase to be tax-exempt, submit a resale certificate with your completed application.

• What if I am working on a public space?

  We understand that public spaces require different specifications and our Business Interiors Design Associates are dedicated to working with customers that are completing commercial spaces. Learn more about our Business Interiors area or call one of our dedicated Design Associates at 800.952.9155.

• Why do designers work with you when you don't offer discounts?

  The designers we work with value the exceptional level of communication and coordination our design associates provide in partnership with our assortment. We are proud of the value we provide to the market with exclusive furniture that is timeless and handcrafted. They take comfort in our dedication to our service, our partnership to them and the value they are getting in our product. Many of the designers we work with offer a fee-based pricing model.

• Can I get multiple catalogs?

  Yes, please call us at 800.952.8344 and we can have them sent out to you.

• How fast will my swatches arrive?

  Most swatch requests are delivered within 5-7 days. If you require a faster delivery please call us at 800.952.8344 and we will expedite your request.

• What is your return and exchange policy?

  We're here to make sure your clients are completely happy with their new furniture, plain and simple. Contact us if you have any questions or concerns and we'll work with you to make everything right. Learn more

• Do you guarantee your furniture?

  We stand behind the quality and performance of all our products. In the unlikely event that your furniture arrives damaged or you aren't completely happy with it, we'll work with you to make things right. Learn more

  If you are furnishing a commercial space or have specific requirements please call 800.952.8344 for help to work with one of our Business Interiors Design Associates.

• Will I have to pay sales tax on my orders?

  We are required to collect sales tax according to your state's specific sales tax laws*. For more information, please call 800.952.8344 to talk to one of our Design Associates.

  *If you are tax exempt we will remove all taxes according to the requirements of your exemption certificate.

• Will I have to pay sales tax on my orders?

  We are required to collect sales tax according to your state's specific sales tax regulations*. For more information, please call 800.952.8344.

  *Our Design Associates will work with you to process tax exempt status.

• Do you sidemark orders?

  Yes, we are able to side mark your order to help you manage your project. Additional charges for this service apply. Call a Design Associate at 800.952.8344 for details.

• Will you deliver to a warehouse?

  Yes. We recommended using our business delivery program to guarantee deliveries for specific time and sidemarking requirements.

• What are the delivery charges?

  Our residential program is ideal for smaller projects and installations that do not have timing or side marking requirements. Starting at just $89, our in-home delivery is based on your location, not how much you buy. Get unlimited items delivered by our dedicated Delivery Associates anywhere in the contiguous 48 states for one flat rate per trip. For small accessories, we ship an unlimited number of items free via UPS. Learn more

• How quickly will the product be delivered?

  Many of our products are stocked in our warehouse and available for immediate delivery scheduling. However, if your project has large quantities of a single item, your order may require additional time. Custom or special order products usually arrive in less than 8 weeks.

• What if I need expedited delivery?

  Once your order has arrived in our warehouse, we can usually schedule a delivery within 2 weeks for delivery near our store locations and 3 weeks for the rest of the country. Our Design Associates will work with you to help meet your project deadlines.

• Do your delivery fees include installation?

  We ship most of our products using our In-Home Delivery service. In-Home Delivery includes assembly, removal of packaging and careful placement of furniture. Items shipped via UPS may require some assembly.

• Where do I find the weight and packaging specifications?

  Our experienced Design Associates will be able to help you with any weight or size questions. Call 800.952.8344.

• Can I pick up my order using a third party carrier?

  A third party carrier may pick up your furniture at one of our distribution centers, which are conveniently located near our retail stores. To learn more about pick-up of your furniture, please call 800.952.8344.

• Do you ship out of the country?

  International shipping is available. Please contact a Design Associate at 800.952.8344 for details.

• Are there additional fees for business deliveries with special requests?

  We take great pride in our delivery program but realize that business customers have needs that differ from residential customers. We are able to meet most sidemarking and timing requirements through our specialized business delivery program. We can also deliver your order to multiple locations. Additional fees will apply for business services outside of our standard delivery program.