Customer Service

Our Guarantee

We know that buying furniture for your home is more than just a financial decision. It's also an emotional investment. From the first sketch to the final product, we work directly with the people who build our furniture, eliminating the middleman and saving you from unnecessary mark-ups. These relationships allow us to bring you the perfect combination of quality materials, craftsmanship, design and price.

Our price guarantee

We offer our best price every day—our prices are guaranteed from January to November so you can take the time you need to find the perfect furniture for your home.

Most of our products are designed by, or manufactured exclusively for, Room & Board. However, we also offer competitive prices on authentic, licensed pieces by companies like Herman Miller® and Artemide® and other manufacturers of modern classics. In the unlikely event another retailer should offer a lower price on any of these items, we'll gladly match it. Occasionally, some of these manufacturers offer national sales events for a limited time on select items. During authorized sales, we will always honor that discount.

Your satisfaction guaranteed

We work hard to provide a relaxing, rewarding customer experience by supporting you throughout the entire shopping experience. We stand behind the quality of our products and the prices we charge. If you're not completely satisfied with your purchase or any part of your experience, just let us know. You'll get a solution, not a hassle.

Payment options

Credit cards
We accept VISA, MasterCard, Discover and American Express.

Personal checks and money orders
Contact a Design Associate for more information at 800.301.9720.

Room & Board gift cards
To order or redeem a gift card, contact a Design Associate at 800.301.9720 or visit one of our stores.

Sales tax
We are required to collect sales tax according to the specific sales tax law for your state.