Working With Us
From the first time we greet you to the moment we place your furniture in your home, we work to bring you the best products and service imaginable. But our commitment doesn't stop there. We'll check in to make sure everything looks great once you've received your items. And we're always available to answer any questions you may have.
Whatever it takes, we want you to feel respected and cared for every step of the way.
Our guarantee
Our goal is to provide a positive customer experience by supporting you throughout the entire shopping experience. We stand behind the quality of our products and the prices we charge. If you're not completely satisfied with your purchase or any part of your experience, just let us know. Learn More
Design Associates
Our expert Design Associates have first-hand knowledge of all our products and years of experience creating beautiful homes. And because our Design Associates don't work on commission, you'll feel comfortable shopping on your terms, at your own pace.
More ways to order
Visit one of our stores. Get expert advice from a Design Associate over the phone. Browse online. No matter how you choose to shop with us, our commitment to quality and exceptional service is always the same. Learn More
Easy, affordable delivery
Our Delivery Associates know our products, understand our business and are committed to excellent
service, whether you're getting a single item or a houseful of furniture. We offer a flat-rate
fee based on where you live, not how much you buy—and accessories ship for free via UPS.
Learn more about our delivery rates
Delivery Associates
Other companies charge a premium for in-home delivery, but we provide it as standard service. We bring your furniture into your home, assemble it and remove all the packaging. Want us to remove our shoes? No problem. It's our pleasure to treat your home with absolute care and respect.
Learn about our delivery process—from preparing your furniture to placing it in your home—from our expert Delivery Associates. Watch the video
Understanding availability
In stock and ready to deliver
If all the items you've ordered are in stock, we'll contact you within 24 hours of your order to schedule a deliver date. If some items included in your order are not in stock, we'll wait until everything is in our warehouse before contacting you about your delivery date.
Special order and custom items
Because special order and custom items are carefully crafted according to your selections and specifications, they will take additional time. The average lead-time for custom items is six weeks; for specific delivery information, please call us at 800.301.9720. Please note: Because Custom Window Treatments are made to the exact measurements of your windows, they cannot be returned.
We’re here
to help
Any question.
One number.
800.301.9720
Our expert Design Associates can help with ordering, product information, design ideas and even floor planning.
Monday through Friday
8 a.m. to 9 p.m. (Central)
Saturday
9 a.m. to 6 p.m. (Central)
Sunday
10 a.m. to 6 p.m. (Central)
Join our e-mail list and learn about new products, design tips and special events.