As a privately held company, we don't have shareholders to please. Just you, and we prefer it that way. This leads us to make decisions based on what creates the best shopping, delivery and service experience for you—not what promotes our short-term gain. That's why we provide free design services, offer industry-leading delivery and take a fair approach to returns, exchanges and service after the sale. At Room & Board, we treat you the way we would want to be treated.