Our Retail Market Managers are dedicated to creating an exceptional experience for their customers at all points of interaction. They are fully accountable for sales generated within their market through our multi-channel experience. To do this they lead and mentor a team of sales professionals who are empowered and confident in their ability to provide design solutions to their customers. They have the ability to lead people through the day-to-day while painting a vision for the future.
We often hire individuals from district-level responsibilities or from leadership roles in flagship locations due to the breath of responsibilities of this role. Retail Market Managers enjoy the complexity and autonomy of the role while achieving a balance between their personal and professional lives. Given the scope of the role we look for individuals with a minimum of 10 years professional retail leadership experience, ideally in a multi-unit or high-volume store.
Our Retail Market Managers understand how their customers live and shop, as well as the architecture of the homes within their market and leverage Room & Board's furniture assortment to maximize their selling floor and therefore meet customer needs. They are passionate about Room & Board's design esthetic and weave their understanding into all dimensions of the showroom experience. They also create meaningful store events that provide opportunities to deepen connections with existing customers as well as reach new customers.
Room & Board believes that accountability should be placed closest to those who have the best information. Therefore our Retail Market Managers develop a strategic business plan that adjusts to the changing needs of their market and take a leading role in the planning process, forecasting market sales, location headcount and salary plans, and all controllable expenses.
Lastly our Retail Market Managers are students of the world around them and look for ways to innovate and grow based upon the way customers live. They are genuine stewards of the community and are committed to guiding their team and the broader company in ways that have a positive long-term impact on our environment.
Room & Board is an environment of inclusion.