Customer Experience Philosophy
At Room & Board we believe every interaction can leave a lasting impression, so we strive to create great experiences for our customers at each point of contact. Whether a customer is shopping at one of our stores or over the phone, using our website, receiving delivery of their purchase or initiating service questions, we're there to help.
Our customers love their homes, so selecting furniture is an important decision. We don't want them to feel pressured to make a decision. That's why we have a non-commissioned selling environment. Our approach fosters teamwork across multiple customer touch points so we can focus on exceeding customer expectations.
We work with our customers every step of the way, offering design services and creative functional solutions to help them create homes they love.
When a customer makes a purchase decision they're excited to get their furniture as soon as possible. That's why the majority of our product is in stock. If there is ever a change in the expected delivery date of a product, it is our responsibility to contact the customer and let them know. We pride ourselves on thoughtful communication and timely follow-through as a way to build relationships with our customers.
Our Delivery Associates set Room & Board apart from other retailers; from sharing our customer's excitement about their new furniture to being respectful of the homes that they enter. With the growth of online shopping, they are often the first face-to-face interaction a customer has with Room & Board. Our Delivery Associates are knowledgeable about furniture design and placement well as product care. Their personal touch leaves a lasting impression.
We want our customers to love their Room & Board purchase. We stand by everything we sell and we make things right if a customer is not completely satisfied with their furniture or their experience.