Customer Service

Customer Testimonials

"The delivery men were FABULOUS!! They took off their shoes on their own to keep our kids carpet clean, they showed us how to move the ladder and overall they were a DREAM TEAM!"  - New York, NY

"L-O-V-E R&B delivery. The short window (just 2 hours) doesn't eat up my day and the pre-call when the delivery is on the way is helpful in planning. Very friendly and respectful."  - Edina, MN

"As always, Room and Board service is fantastic. Our design associate made great suggestions as I was selecting the top and the chairs to go with the table. The delivery guys were fabulous. Special thanks to the one who spent extra time and effort to make sure that the top was centered just right on the steel frame."  - Naperville, IL

"Excellent delivery service. They even added felt pads beneath them to avoid damaging my hardwood floors."  - North Tustin, CA

"The delivery was great but one of the two chests I bought had drawers that stuck. Before I had a chance to contact R & B about it, they'd done a follow up call. Without any hesitation on the part of the caller, another chest was ordered and a delivery set up. They merely came in, took out the chest with the sticking drawers and left me a new one that works great."  - Austin, TX

"Amazing delivery men! They worked so hard to get this up the stairs and into the flat—truly went above and beyond. Great job to them and to Room & Board!"  - Philadelphia, PA

"From the moment I purchased the ottoman to the time it was delivered I was treated like the most important person they were servicing. When the men delivered the ottoman they unpacked the cardboard, layed it out on the sidewalk, I live on a very busy street in downtown Columbus, then proceeded to take their shoes off in 7 degree weather and walk it in the house. WOW. That was the ultimate experience. I want to be treated like that every time I spend my money on something great. Nothing will ever compare to the service of people who work to impress you everyday."  - Columbus, OH

"Room and Board's service and delivery is like nothing else. The delivery guys are the kind of people you would invite for dinner. Always happy to see them arrive (and always on time) in their Room and Board truck!"  - Costa Mesa, CA

"The delivery guys were professional, polite, & quick in setting up the product. They also came when they said they were coming which is a big plus in my book."  - Chicago, IL

"Fantastic. Reminds me of service back in the day when people actually cared that they were consistant in both quality and aesthetic. It felt like a very American experience of a different era. I felt taken care of each step of the way. Including scheduling the delivery."  - Los Angeles, CA

"Great communication! They inspected all six chairs before delivery. Got a call that they would have to hold one chair because it was not perfect and asked if I still wanted the other five delivered while we waited for a replacement of the sixth chair. We took delivery of the five and got the sixth about a week later. Can't say enough good things about this company, their products and their communication."  - Greenville, DE

"Delivery with Room and Board is always first rate whether I am purchasing a large cherry dresser or a tiny decorative accessory. I will continue to do both with confidence."  - DeRidder, LA

"Excellent delivery service. Scheduling was easy and proactive. Delivery personnel were prompt, friendly, and efficient, and took away our old mattress and box spring."  - Washington, D.C.

"The delivery was very prompt and the staff who delivered my furniture was the epitome of professionalism."  - Denver, CO

"Delivery was right on time. The gentlemen delivered the bed, set it up and cleared the packaging materials away in what seemed like record time: approximately 15 minutes for a bed and two chests."  - San Francisco, CA

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