Customer Service

Our Guarantee

We know that buying furniture for your home is more than just a financial decision. It's also an emotional investment. From the first sketch to the final product, we work directly with the people who build our furniture, eliminating the middleman and saving you from unnecessary mark-ups. These relationships allow us to bring you the perfect combination of quality materials, craftsmanship, design and price.

Your satisfaction guaranteed

Our goal is to provide a positive customer experience by supporting you throughout the entire shopping experience. We stand behind the quality of our products and the prices we charge. If you're not satisfied with your purchase or any part of your experience, just let us know.

Our price guarantee

We set our prices on December 26 and guarantee them for a full year so you can take the time you need to find the pieces that work best for you. In the unlikely event another retailer should offer a lower price on our items, we will gladly match it.

Payment options

Credit cards

We accept VISA, MasterCard, Discover and American Express. Room & Board does not collect a surcharge on any credit card transactions.

Personal checks and money orders

Contact a Design Associate for more information at 800.301.9720.

Room & Board gift cards

To order or redeem a gift card, contact a Design Associate at 800.301.9720 or visit one of our stores.

Sales tax

We are required to collect sales tax according to the specific sales tax law for your state.

We're here to help

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Our expert Design Associates can help with ordering, product information, design ideas and even floor planning.

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