Customer Service

Returns & Exchanges

  • We want you to be happy with your purchase and understand it can take a few days to a few weeks to know if your new items will work for you. We encourage you to return or exchange items in a timely manner because damage or wear will result in an adjustment to your refund.
  • If an item is unsatisfactory we will work with you to resolve the issue to your satisfaction with expert product repair, parts replacement or an exchange.
  • We don't charge a delivery fee for returns or exchanges within the 48 contiguous states. However, original delivery charges are not refundable.
  • Credit card or gift card orders will receive a credit; orders paid by check or cash will receive a refund check. Please know that if you purchase items in a store without using your Room & Board account, a receipt will be required for returns.
  • Custom Product Policy: A non-refundable fee of 30% applies to Custom products that are changed, canceled or returned. Full refunds on Custom products are only given if the Custom product order is canceled within 48 hours of being placed or in the rare case of defects in materials or workmanship.
  • We provide a 120-night sleep trial for our mattresses. Mattress returns or exchanges will not be accepted after 120 days except in the rare case of defects in materials or workmanship.

How to complete a return or exchange:

Call 800.301.9720 or complete this form. We will work with you to set up a return delivery or email a UPS return label.

Save your UPS packaging. Once you receive your label, take it to a UPS store or call UPS for pick up. All credits/refunds are given when product is received.

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