Customer Service

Working With Us

From the first time we greet you to the moment we place your furniture in your home, we work to bring you the best products and service imaginable. But our commitment doesn't stop there. We'll check in to make sure everything looks great once you've received your items. And we're always available to answer any questions you may have.

Whatever it takes, we want you to feel respected and cared for every step of the way.

Our guarantee

Our goal is to provide a positive customer experience by supporting you throughout the entire shopping experience. We stand behind the quality of our products and the prices we charge. If you're not satisfied with your purchase or any part of your experience, just let us know.

Design Associates

Our expert Design Associates have first-hand knowledge of all our products and years of experience creating beautiful homes. And because our Design Associates don't work on commission, you'll feel comfortable shopping on your terms, at your own pace.

More ways to order

Visit one of our stores. Get expert advice from a Design Associate over the phone. Browse online. No matter how you choose to shop with us, our commitment to quality and exceptional service is always the same. Learn more

Easy, affordable delivery

Our Delivery Associates know our products, understand our business and are committed to excellent service, whether you're getting a single item or a houseful of furniture. We offer a flat-rate fee based on where you live, not how much you buy—and accessories ship for free via UPS.
Learn more about our delivery rates

Delivery Associates

Other companies charge a premium for In-home Delivery, but we provide it as standard service. We bring your furniture into your home, assemble it and remove all the packaging. Want us to remove our shoes? No problem. It's our pleasure to treat your home with absolute care and respect.

Watch the video to learn about our delivery process
Learn about our delivery process—from preparing your furniture to placing it in your home—from our expert Delivery Associates. Watch the video

Understanding Availability

We stock our furniture so it's ready for quick, expert delivery at the lowest possible price. We also offer choices and custom options that are made just for you. These items require extra time. When you add an item to your cart, a message about its availability will appear. Specific delivery information will be provided once your ZIP Code is entered. In most cases, in-stock furniture will be delivered within ten business days for local delivery or within three weeks for national delivery.

Returns and exchanges

We want you to be happy with your purchase and understand it can take a few days to a few weeks to know if your new items will work for you. We encourage you to return or exchange items in a timely manner because damage or wear will result in an adjustment to your refund. If an item is unsatisfactory we will work with you to resolve the issue to your satisfaction with expert product repair, parts replacement or an exchange.

We don't charge a delivery fee for returns or exchanges within the 48 contiguous states. However, original delivery charges are not refundable. Credit card or gift card orders will receive a credit; orders paid by check or cash will receive a refund check.

Custom Product Policy

A non-refundable fee of 30% applies to custom products that are changed, canceled or returned. Full refunds on custom products are only given if the custom product order is canceled within 48 hours of being placed or in the rare case of defects in materials or workmanship.

Email a Design Associate or call 800.301.9720 for more details.

We're here to help

We’re here
to help

Any question.
One number.

800.301.9720

Our expert Design Associates can help with ordering, product information, design ideas and even floor planning.

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