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Ideas & Advice

Frequently asked questions

Explore these FAQs to find your best night's sleep. Have a question? We're here to help. Send us an email or call 800.301.9720.

Comfort & Feel

My partner likes a firmer mattress and I like a softer mattress. Which mattresses are best for us?

A mattress that offers medium comfort—not too firm, not too soft—is a great choice for partners with different comfort preferences. These mattress options also minimize partner sleep disturbance.
Encased Coil with Serene® Foam - Medium,
Encased Coil with Natural Latex Foam - Medium,
Serene® Foam - Medium,
Natural Latex Foam - Medium

Serene is a registered trademark of Carpenter Co.

How firm or soft I want my mattress might change over time. Which mattresses are best for me?

Serene® Foam and Natural Latex Foam are the most responsive to your body and will help you stay comfortable even if your comfort preferences change.
Encased Coil with Serene® Foam - Medium
Encased Coil with Natural Latex Foam - Medium,
Serene® Foam - Medium,
Natural Latex Foam - Medium

Serene is a registered trademark of Carpenter Co.

Design & Construction

Do I need a box spring for a Room & Board mattress?

It depends on the type of bed frame you plan to use. If you plan to use our mattresses on a Room & Board bed or any platform bed, you do not need a box spring. However, our mattresses can also be used with traditional box springs and metal bed frames, which are both available by special order.
Ask a Design Associate for details.

Why do you offer platform boards if your mattresses don't need the extra support?

Even though our beds and mattresses do not require the support of our platform boards, they can serve two helpful purposes. Covering our bed support slats with platform boards provides a finished look and makes it easier to tuck sheets and bedding. You may also want to consider using platform boards with our beds if you own a specialty mattress that requires solid-surface support to meet warranty requirements.
Shop platform boards

What's the ideal mattress height for a Room & Board bed?

We recommend a mattress height of 13 inches or shorter to create the ideal bed proportions. All of our mattresses meet this height recommendation for a modern, low-profile look.
Shop beds

Which mattress is easiest to lift?

Our Innerspring mattresses weigh the least, which makes changing bedding and rotating the mattress easier.
Shop Innerspring mattresses

Which mattresses are easiest to fit through tight spaces?

Our Encased Coil, Natural Latex and Serene® Foam mattresses are flexible enough to be bent or compressed to fit through tight spaces. Our Innerspring mattresses are the least flexible because of a steel wire around the perimeter. However, all king size Innerspring mattresses have hinges in the perimeter wire so they can fold in half to fit through doorways.
Shop mattresses

Serene is a registered trademark of Carpenter Co.

Do you offer crib mattresses?

Yes. Our crib mattresses feature the same quality construction and safe, non-toxic materials as the rest of our mattresses.
Shop crib mattresses

Is there anything I can do to make my mattress last longer?

The best thing you can do to get the most from your mattress is rotate it head to foot every few months to even out wear.
See more care tips

Health & Safety

Do you use flame-retardant chemicals in your mattresses?

No. We use non-toxic fibers that are naturally fire resistant to comply with fire safety codes.
Learn more

Which mattress is best for me if I have allergies?

Our pure, organic latex is all natural and does not create or harbor dust, which makes it an ideal solution if you have allergies or chemical sensitivities.
Natural Latex Foam - Medium,
Encased Coil with Natural Latex Foam - Medium


Price is my main concern

Our Innerspring mattresses offer tried-and-true comfort and support at a great value.
Shop Innerspring mattresses

How do your prices compare to the competition?

Our manufacturer-direct relationship means that we are able to offer the best materials for a lower price than retailers who carry national brand mattresses. We invite you to compare our quality and prices to the competition and discover the value of a Room & Board mattress.
Shop mattresses

Do your mattresses ever go on sale?

We set our prices annually on December 26 and guarantee them for a year. This means you can shop without pressure knowing you'll always get our best price.


What can I expect during the delivery process?

We offer full-service delivery of unlimited items for one flat rate. A team of two Delivery Associates will move your new mattress to any room in your home, place it on your bed and take away all the packaging material when they leave. If you are also ordering a bed or other furniture from us, we deliver and assemble everything in the same trip.
Find your rate

Will you dispose of my old mattress and box spring?

Yes. If you purchase a mattress from us, we can remove and properly dispose of your old mattress and box spring. Some states require us to charge a small fee for disposal or recycling, which you will see in your Cart during online check out.

Sleep Trial & Our Guarantee

How long do I have to return or exchange my mattress?

We understand how important it is to find a mattress that helps you sleep soundly. You can exchange or return your mattress any time during our 120-night sleep trial.
Our guarantee

Is there a fee for return or exchange delivery?

No. We always provide free exchange or return delivery service on any item you buy from us, including mattresses.
Our guarantee

Will I get a full refund if I exchange or return my mattress?

Yes. If the mattress is clean and in good condition, you can expect a full refund or credit. However, the original delivery fee is not refundable.
Our guarantee

How long will it take for my body to adjust to a new mattress?

It can take up to a month for your body to adjust to the feel of a new mattress. With our 120-night sleep trial, you can take up to four months to decide if your new mattress meets your needs.
Our guarantee

What is the warranty on your mattresses?

We expect our mattresses to be free from manufacturer defects and last up to 15 years with basic care. If you ever experience a problem with your mattress, simply contact us so we can help you get back to sleeping soundly.
Our guarantee