Our goal is to provide a positive customer experience by supporting you throughout the entire shopping experience. We stand behind the quality of our products and the prices we charge. If you're not satisfied with your purchase or any part of your experience, just let us know.
Returns & Exchanges
We want you to be happy with your purchase and understand it can take a few days to a few weeks to know if your new items will work for you. We encourage you to make a return or exchange in a timely manner because damaged, worn or altered items may be refused or result in an adjustment to your refund. If an item is unsatisfactory we will work with you to resolve the issue to your satisfaction with expert product repair, parts replacement or an exchange.
We don't charge a delivery fee for returns or exchanges within the 48 contiguous states. However, original delivery charges are not refundable. Credit card or gift card orders will receive a credit; orders paid by check or cash will receive a refund check. Please know that if you purchase items in a store without using your Room & Board account, a receipt will be required for returns.
Custom Product Policy
A non-refundable fee of 30% applies to custom products that are changed, canceled or returned. Full refunds on custom products are only given if the custom product order is canceled within 48 hours of being placed or in the rare case of defects in materials or workmanship.