Returns & Exchanges
Returning furniture and home decor
We want you to be happy with your purchase and understand it can take a few days to a few weeks to know if your new items will work for you. We encourage you to make a return or exchange in a timely manner because damaged, worn or altered items may be refused or result in an adjustment to your refund.
We don't charge a fee for canceling items, even custom items or items made just for you.
Free return delivery
We don't charge a delivery fee for returns or exchanges within the 48 contiguous states. However, original delivery charges are not refundable.
In case of damage
If an item is unsatisfactory we will work with you to resolve the issue to your satisfaction with expert product repair, parts replacement or an exchange.
Credit card or gift card orders will receive a credit; orders paid by check or cash will receive a refund check. Please know that if you purchase items in a store without using your Room & Board account, a receipt will be required for returns.
We provide a 120-night sleep trial for our mattresses. Mattress returns or exchanges will not be accepted after 120 days except in the rare case of defects in materials or workmanship.