Basic Privacy Principles
The following "Basic Privacy Principles" apply throughout our entire enterprise, whether we gather information through our stores, our catalog operations, or our Web site.
Room & Board collects the following categories of personally identifiable information through our Website, our stores, and our catalog operations: name, address, telephone number, and email address. We may collect your personally identifiable information across various devices you may use to access our website, like a mobile device, PC, or tablet, for example, and from our stores and catalog operations. You may submit your credit card or financial account information to complete a purchase on our web site. While Room & Board does not store or save credit card or financial account information, it or its third party vendors use credit card or financial information you provide to process purchase transaction(s).
We do not consider all information that we may gather or create in operating our business to be personally identifiable information. If information is not identity information or directly associated with identity information, we do not consider it to be personally identifiable information. For example, a database of our customers' purchases in aggregate which does not identify the individual customers would not be personally identifiable information.
We will use your personally identifiable information which we learn through our interactions with you only for the purposes you would reasonably anticipate us doing. This includes, but is not limited to, use to contact you to answer your questions, to fulfill orders, to obtain billing or payment information, to follow-up on prior orders or respond to your comments to ensure your satisfaction, and to contact you with additional information where you have permitted us to do so.
We do not share, sell or trade your personally identifiable information with third parties, except we may share some of your personally identifiable information with third party service providers as specified below.
The security of your personally identifiable information is important to us. Although we cannot guarantee against loss, misuse, alteration, unauthorized disclosure or destruction of data, we use commercially reasonable security measures to protect you from such occurrences. If necessary in accordance with the law, we will disclose to you any known or reasonably suspected breach in security involving your personally identifiable information.
Store and Catalog Operations
In addition to the Basic Privacy Principles discussed above, the following policies apply specifically to our Stores and our Catalog operations.
Our stores and catalog operations are available to you to discuss our products and services with a Design Associate, and you may place your orders through one of our Design Associates in the stores, or place a catalog order via postal mail or via telephone. When we take your order, we will obtain some of your personally identifiable information including your payment information. We will only use that personally identifiable information from your order for purposes concerning the fulfillment of your order. In doing so, your personally identifiable information from an order may be used or shared among our different offices, representatives or service providers such as the store, our catalog sales offices, our warehouses, our headquarters, the manufacturers of products you have purchased, the freight carriers used to deliver products to you, installers or designers we have engaged to assist with your order, or our credit card merchant banks or other bankers. We will share only that portion of your personally identifiable information with third parties that is reasonably required to fulfill your order, and those third parties will be contractually obligated to use the personally identifiable information only for order-fulfillment purposes.
We will comply with our credit card merchant banks' requirements for the use and storage of your credit card information, such as obligations concerning the security of your credit card numbers, as well as any laws that apply to that information's use and storage.
In addition to the Basic Privacy Principles discussed above, the following policies apply specifically to our Web site (roomandboard.com).
Our Web site allows you to shop our catalog and place orders by use of an e-commerce system that may be provided, in whole or in part, by one or more third party e-commerce providers. The portions of our Web site that allow you to place an order by giving your personal information use industry standard encryption methods such as secure-socket layer ('HTTPS') technology to protect your information while in transit between your computer, our computers, and our third party e-commerce providers' systems. Also, all of your sensitive personal information (for example your credit card data and your order information) is encrypted while it is being processed and stored by us and our third party e-commerce providers. Once your order has been received by us, we then process and fulfill your order using our normal catalog ordering system subject to the privacy policies described above. Our third party e-commerce providers are under contract with us to maintain the confidentiality and security of your sensitive personal information, and not to use it for any purpose other than assisting with the transactions in your own orders.
Our Web site gives you the option to create a personal account. To create an account, you will be asked to provide contact information and select a username and password. This personally identifiable information may be used to provide you with personal services from us. You may also use the account to use our online personalized features. However, other than when submitting an order to purchase from our Web site, submitting contact information and creating an account are strictly voluntary and are not required to use our Web site. As a way to enhance our ability to protect your private information, we do not provide you with the ability to store your credit card (or similar) data on our Web site for future transactions, and we ask that you re-enter that information each time you place an order with us.
Our Web site is not targeted to persons under the age of 13, and is not permitted to be accessed by children under 13. We will not knowingly collect personally identifiable information from persons under age 13.
Our site responds to a web browser's block of persistent cookies by refraining from using our anonymous cookie.
Our site may contain links to other Internet web sites that we think you may find of interest. We are not responsible for the content of these sites, nor do we control, sponsor, endorse or approve them. Your use of those links is at your own risk.
We may offer sweepstakes from time to time. The official rules for our sweepstakes will be made available on our Web site. A sweepstakes may offer furniture for children, but sweepstakes are only open to legal residents of the United States, excluding Rhode Island, and the District of Columbia who are at least 18 years old at the time of entry.
We offer an option on our Web site for you to refer candidate(s) to us for consideration for employment. We collect the name, telephone number, and email address of the person who refers a candidate to us, and the name, telephone number, and email address of the candidate.
We may choose, but are under no obligation, to contact the referred candidate via telephone or email. We have no obligation to hire the referred candidate, and we make no representations about the potential employment of the referred candidate. If a candidate you referred is hired, we will contact you to arrange delivery of a gift card at the telephone number and/or email address you provided in the form on our Web site that you submitted to refer the candidate to us. You are responsible for submitting accurate contact information.
Opting out of Room & Board Communications
We will send you communications, including emails, relating to completion of purchase transaction(s) such as order confirmation and shipping information. If you request to receive promotional advertising from us either online or by hard copy such as an in store request or by telephone, you have given us permission to communicate with you about that promotional advertising either by postal mail, e-mail or telephone. Further, if you are engaged in transactions with one of our associates, and choose to use e-mail or telephone for communications about that transaction, you have given us permission to communicate with you about that transaction. Separately, we may send you commercial communications that promote a commercial product or service and may target such communications based on behavior, geographic location, wish list or cart activity, for example. You may opt-out of receiving future commercial communications from us by following the instructions at the bottom of each commercial email you receive, or visit the following URL: www.roomandboard.com/#unsubscribe or you can also call our Customer Care telephone line at 800.301.9720 to be removed from either our email or postal mail lists.
We love to send you our annual catalog but only if you want it. Because of that, we've joined Catalog Choice, an organization that lets consumers indicate which catalogs they no longer wish to receive. If you would prefer to not receive our catalogs in the postal mail, or if you are receiving extra copies that you do not need, please visit catalogchoice.org.
Correcting or updating your information
Click the following link to correct, change or update your personally identifiable information for the Web site account: www.roomandboard.com/account/.
Notice to California Customers – Your California Privacy Rights:
California's "Shine the Light" law, Civil Code Section 1798.83, gives California residents the right to ask companies once a year what personal information they share with third parties for those third parties' direct marketing purposes. If applicable, this information would include the categories of personal information defined in that law, and the names and addresses of those businesses with which we shared personal information for the immediately prior calendar year.
If you would like to ask for information under the “Shine the Light” law, please send an email request to our Privacy Officer (see below) with "Request for California Privacy Information" in the subject to help us appropriately identify your question. Please include your mailing address and state of residence so we can provide a response.
Room & Board, Inc.
4600 Olson Memorial Highway
Minneapolis, Minnesota 55422
Last updated: December 12, 2017