Room & Board has always been a people-first company and we're responding to COVID-19 in the same way. All of our decisions are made to protect the safety of our customers and staff members and help slow the spread of the virus. We're committed to serving you while keeping everyone safe.
- Our stores are open. Watch our to see how we're making shopping safer for you, including requiring masks or face coverings.
- We're delivering everywhere across the United States. Watch our to see what you can expect when we visit your home.
- We are offering free UPS shipping on more than 4,000 items.
- We are open online and our Customer Care and Business Interiors teams are ready to help you.
Please contact us if you have questions.
How are you making in-home delivery safe?
We've changed our delivery procedures with your safety in mind. Our Delivery Associates sanitize their hands, gloves, truck interiors and door handles, and tools before each delivery. They also wear a mask, gloves, and shoe coverings and maintain six feet of distance from you. to see what you can expect. No-contact delivery is available upon request. If anyone in your household is ill, we respectfully ask that you request no-contact delivery or schedule your delivery for a later date. We will hold your items at no additional cost to you.
How long will I have to wait for delivery?
Our current wait for in-home delivery is 1-5 weeks depending on your location. As a people-first company, we temporarily closed our delivery operations in March to slow the spread of COVID-19 and put new safety procedures in place. We're working as quickly as possible to serve customers who experienced a delay during our closure and deliver new orders. As you're shopping, please enter your zip code to see accurate delivery lead times based on your location. We're currently offering free in-home delivery through September 7, 2020 with our thanks for waiting.
What items can be shipped to me via UPS?
We ship more than 4,000 items for free via UPS, like office chairs, dining chairs, bedding and other decor. Larger pieces, like sofas or dressers, cannot be shipped through UPS because of their size and the risk of damage.
Can I pick up my order from your delivery center?
Yes, you may pick up your order from your local delivery center using our no-contact process. In many cases this is faster than scheduling an in-home delivery. Please contact us to place an order for pick-up or switch an existing order to pick-up; this option is not available online. When you arrive, you'll see a sign with additional instructions. We'll have you stay in your vehicle while we load your items. Please bring blankets and tie-downs as not all items are boxed or wrapped. Watch our to learn more.
Store & Shopping FAQ
Are your stores open?
Yes, our stores are open. Visit our store locations page for the latest information.
What are your store safety procedures?
For everyone's health and safety, wearing a mask or face covering is required while shopping at our stores and outlets. Even though local mandates may vary, we feel it is in everyone's best interest to protect each other by wearing a mask. Masks are not required for children under the age 2 or people unable to wear a mask due to a medical condition.
We also ask that you:
- Practice social distancing during your visit
- Do not bring food or beverages into our stores
- Leave your pets at home
Watch our to learn what you can expect during your visit.
Are you limiting the number of customers in your stores?
We may occasionally need to limit the number of customers in our stores to maintain social distancing. Scheduling a free design services appointment ensures you can shop at a time that works for you without having to wait.
Are you offering free design services?
Yes, free design services are available in person at our stores or from the comfort of your home by phone or virtual video conference. Schedule an appointment to get started.
Are you having any sales?
We are offering free in-home delivery for orders placed through September 7, 2020 and free UPS shipping on over 4,000 items. No code is needed for either of these offers. We're also offering 0% APR financing through Affirm for qualified customers for a limited time.