Working with Us During COVID-19
Our stores are open with safety measures in place, like wearing masks and social distancing. Prefer to shop from the comfort of your home? Our free design services are also offered over the phone and virtually. It's easy to make an appointment. Full-service delivery has also been enhanced with your health and safety in mind.
Find detailed information below about shopping in stores and delivery operations. Please contact us if you have additional questions. Thank you for your support.
How are you making full-service delivery safe?
Our Delivery Associates sanitize their hands, gloves, truck interiors and door handles, and tools before each delivery. They also wear a mask and gloves and maintain six feet of distance from you. Watch our delivery safety video to see what you can expect. No-contact delivery is available upon request. If anyone in your household is ill, we respectfully ask that you request no-contact delivery or schedule your delivery for a later date. We will hold your items at no additional cost to you.
How long will I have to wait for delivery?
More than 90% of our products are manufactured in the United States. We're working closely with our American manufacturers to produce and deliver items as quickly as possible. Thank you for sticking with us and continuing to support American craftspeople. As you're shopping online, you can enter your zip code to see accurate delivery lead times based on your location.
What items can be shipped to me via UPS?
We ship via UPS for items like office chairs, dining chairs, bedding and other decor. Larger pieces, like sofas or dressers, cannot be shipped through UPS because of their size and the risk of damage.
Can I pick up my order from your delivery center?
Yes, you may pick up your order from your local delivery center. Please contact us to switch an existing order to pick-up; this option is not available online. We'll have you stay in your vehicle while we load your items. Please bring blankets and tie-downs as not all items are boxed or wrapped. Watch our to learn more.
Store & Shopping FAQ
Are your stores open?
Yes, our stores are open. Visit our store locations page for the latest information.
What are your store safety procedures?
For everyone's health and safety, wearing a mask is required while shopping at our stores and outlets. Although though local mandates may vary, we believe it is in everyone's best interest to protect each other by wearing a mask. Masks are not required for children under age two or people unable to wear a mask due to a medical condition. Watch our to learn what you can expect during your visit.
We also ask that you:
- Practice social distancing during your visit
- Do not bring food or beverages into our stores
- Leave your pets at home
Are you limiting the number of customers in your stores?
We may occasionally need to limit the number of customers in our stores to maintain social distancing. Scheduling a free design services appointment ensures you can shop at a time that works for you without having to wait.
Are you holding your January clearance and floor sample event?
To keep you and our team safe, we have decided not to hold the event this year. We're so grateful for your support and look forward to holding this event again in the future.
Are you offering free design services?
Yes, free design services are available in person at our stores or from the comfort of your home by phone or virtual video conference. Schedule an appointment to get started.