Working with Us During COVID-19
Our stores are open with safety measures in place, like wearing masks and social distancing. Prefer to shop from the comfort of your home? Our free design services are also offered over the phone and virtually. It's easy to make an appointment. Full-service delivery has also been enhanced with your health and safety in mind.
Find detailed information below about furniture availability, delivery and shopping in our stores. We invite you to contact us with any additional questions you may have. From all of us at Room & Board, thank you for shopping with us.
Furniture Availability FAQ
Why is furniture taking longer than usual to arrive?
We have always held ourselves to a very high standard when it comes to furniture availability. More than 90% of our furniture and home decor is made by U.S. manufacturers. Thanks to these close partnerships, we have historically been able to fulfill orders within a matter of days to a few weeks.
Today supply chains are strained across many industries due to COVID-19. Raw materials like foam, steel and wood are in short supply. In addition, staffing shortages and unprecedented demand is impacting us and our manufacturing partners' ability to fulfill orders quickly.
Should I order early?
Yes, we encourage you to order early to allow for longer than normal wait times. Some items continue to be in stock and available for delivery, while many of our popular items are out of stock for an extended time. The dates shown on our product pages are the best availability estimates for new orders.
Will you keep in touch with me about my order status?
We work closely with our manufacturing partners to anticipate any issues and share the most accurate lead times to you. Once you place an order, we will contact you by email if there are any changes to your estimated delivery timing.
How are you making full-service delivery safe?
Our Delivery Associates sanitize their hands, gloves, truck interiors and door handles, and tools before each delivery. They also wear a mask and gloves and maintain six feet of distance from you. Watch our to see what you can expect. No-contact delivery is available upon request. If anyone in your household is ill, we respectfully ask that you request no-contact delivery or schedule your delivery for a later date. We will hold your items at no additional cost to you.
How long will I wait for delivery once my items are available?
Once your items are available, we will contact you to schedule your full-service delivery. If you live near a store, we can typically deliver to you within six to ten days. If you don't live near a store, delivery typically takes 2-3 weeks.
What items can be shipped to me via UPS?
We ship via UPS for items like office chairs, dining chairs, bedding and other decor. Larger pieces, like sofas or dressers, cannot be shipped through UPS because of their size and the risk of damage.
Can I pick up my order from your delivery center?
Yes, you may pick up your order from your local delivery center. Please contact us to switch an existing order to pick-up; this option is not available online. We'll have you stay in your vehicle while we load your items. Please bring blankets and tie-downs as not all items are boxed or wrapped. Watch our to learn more.
Store & Shopping FAQ
Are your stores open?
Yes, our stores are open. Visit our store locations page for the latest information.
What are your store safety procedures?
For everyone's health and safety, wearing a mask is required while shopping at our stores and outlets.
We also ask that you:
- Practice social distancing during your visit
- Do not bring food or beverages into our stores
Watch our to learn what you can expect during your visit.
Are you limiting the number of customers in your stores?
We may occasionally need to limit the number of customers in our stores to maintain social distancing. Scheduling a free design services appointment ensures you can shop at a time that works for you without having to wait.
Are you offering free design services?
Yes, free design services are available in person at our stores or from the comfort of your home by phone or virtual video conference. Schedule an appointment to get started.