Chicago Property Concierge is a furnished housing provider, specializing in modern, all-inclusive housing solutions in downtown Chicago. A business traveler’s dream, it’s like a hotel, only better because it feels like home with a full kitchen and comfortable modern furniture, which is almost exclusively from Room & Board. We chatted with April Halaby, President at Chicago Property Concierge, about their business and what makes Room & Board’s furniture and service a great fit for them.
Tell us about Chicago Property Concierge.
We provide modern, all-inclusive furnished apartments in downtown Chicago. Our clients have the luxury of moving to a new city or coming for a project and being able to simply pick up the keys from the 24-hour door staff and get settled. We offer 24-hour customer service, and even change light bulbs for our clients. Our apartments are clean, modern spaces, so we love the streamlined look of Room & Board!
How important is the furniture when it comes to your guests’ stay?
Our goal is to deliver a high-quality furnished apartment with a modern style to our clients. It is important to us that the furniture is durable, so that it looks new for each tenant. Our current customer satisfaction rating is 4.7/5.0 and keeping our customers satisfied is a top priority. Having great furniture for the clients to enjoy is one key to our top rating.
Room & Board is your first choice for furniture (thank you!); what keeps you coming back?
We have tried many vendors through the years, but now only purchase through Room & Board. The furniture is delivered on time, every time. The delivery staff will put your furniture in exactly the spot you need it. They take away all the packing materials and make sure the space is cleaned up before leaving. They are also very personable. We have experienced other vendors with terrible customer service and delivery. We don’t take chances anymore and only order from Room and Board. The fact that there are no bad last-minute surprises is why we keep coming back!
Looking to furnish a rental property? Our Business Interiors Design Associates can help recommend the right furniture and accessories for your space, for free. Contact our Business Interiors team or stop by one of our stores to take advantage of our free design services.
Photos by Chicago Property Concierge