Jasper Sectionals

Bought this in the Sumner fabric w/square metal legs - very clean looking, neutral, classic, modern. It's a great anchor to my living room. Cushions are firm and will stand the test of time, I think. Just a great piece. #sweepstakes

I have been shopping with Room and Board for over 15 years now and this is the only thing that has ever made me a dissatisfied customer. It has not even been a full year and I feel this couch has been more work than it's worth. The feathers come out in droves, they poke you when you're trying to relax. It's essentially the opposite of what you'd want when you're trying to unwind. When I finally spoke up and went into my local showroom an associate set us up with a "service" to look at the couch to see if anything could be done. During that conversation the associate also mentioned that due to the looser weave on the fabric it is to be expected that the feathers would come out excessively. In my mind it made me wonder why no one mentioned that during the buying process as I would have chose a different fabric or something that was not down. When the "service" technician came out he was there less than 3 minutes, unzipped the cushions, said he'd submit his ticket. I had to follow-up a couple of times with Room and Board to finally get an answer, and their response was that it was considered normal leakage and that they could only offer new cushion cores. I don't know what I expected as a solution, but why would I want to start the feather problem all over again? Maybe offer foam cushions, or something else, if you know that the down and upholstery combination does not work well together. I do advise people to avoid this option if you don't want to be poked and don't want to have to clean up feathers all the time.

I initially purchased a different couch from Room and Board that was nice looking but too firm. Customer service was very accommodating and I exchanged it for this couch in a matter of days. I was looking for a comfortable but durable couch and I think I found it.

Great couch cushion firmness and fabric color and feel. I just wish the chaise was longer. I am 5'7" and my legs just fit. Adding a lower back pillow, my feet are off the end.

My new sofa looks GREAT in my house. The white fabric matches other furniture I just received from Room & Board.

We're very happy with our new sofa! After a sizing call, we ended up with the perfect fit for our basement entertainment area. It is comfortable, looks great, sturdy, and dog-approved! #sweepstakes

I'm so disappointed in this sofa. It started falling apart after only a year and now at 4 years, the fabric has pulled apart on the cushions. The feathers are constantly sticking out. The foam seats have fallen so it's not very comfortable. The front panel piece of the sofa has a sagging appearance. (My husband who sits on that side weights 175lbs for reference.) This was my first purchase of Room & Board, and I don't think I've had a worse quality construction on a sofa. Do not recommend.

comfy, cute, couldn't ask for more!

This is the absolute worst couch I have ever sat on. I purchased this sectional in the fabric Tepic haze about September 2023. Since day one the joint between the two sections have been misaligned, but the company assured me it was normal. You can feel the misaligned sections and the hard frame of the sofa through the seat cushions. The back cushions are always deformed and limp, despite daily fluffing. The fabric is scratchy and pills like crazy. I justified spending more on a couch by believing that it would stand the test of time. This couch is not it! I love Room and Boards style but not sure I feel comfortable making future purchases based on this experience.

The couch arrived exactly as expected. It's comfortable and well built. Fits the room perfectly. #sweepstakes