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Frequently Asked Questions

Shopping With Room & Board

Our expert Design Associates are ready to help at 800.301.9720. We are available seven days a week to answer your questions.

Monday – Friday: 8 a.m. to 7 p.m. (CT)
Saturday – Sunday: 10 a.m. to 5 p.m. (CT)

You can also visit one of our stores.

We have locations across the country, and more coming soon! Find a store

Every person working in our stores and at our toll-free number is an expert Design Associate ready to help you create your ideal home. With first-hand product knowledge and a passion for design, our Design Associates will help you make choices that meet your needs and reflect your style. We know that selecting furniture for your home is very personal. We don't want you to feel pressured to make a purchase—that's why our Design Associates don't work on commission.

Most of our products are designed by, or manufactured exclusively for, Room & Board. However, we sell certain pieces by designers or companies like Pablo and Artemide® who share our passion for well made, beautiful furniture and accessories. In the unlikely event another retailer should offer a lower price on any of these items, we'll gladly match it.

Credit cards: We accept VISA, MasterCard, Discover and American Express.
Personal checks, money orders or Room & Board gift cards: Contact a Design Associate for more information at 800.301.9720.
Affirm financing: Monthly payments available for U.S. customers using our financing partner, Affirm.
*Please note that full payment is required to ship an order.

We offer a partial payment option if your order is not ready for delivery. You may choose to pay 50% at checkout with the remainder due upon scheduling delivery. Partial payment does not apply to items shipped via UPS, tax or fees. If all items in your order are in stock and ready for delivery, full payment is collected during check out.

Yes, we offer financing through Affirm. For more information or to see if you qualify for financing, see more about Affirm.

We partner with Affirm to offer easy, monthly payments for orders $250 or more. Learn more about Affirm

We do not collect a surcharge or check out fee on any credit card transactions.

We are required to collect sales tax according to your state's specific sales tax laws. For more information, please call 800.301.9720.

We work directly with our manufacturing partners to bring you the best quality at the lowest possible price, every day. Our prices are guaranteed for the calendar year so there's no need to rush – or any reason to wait—to buy what you love. Discontinued items are offered in limited quantities at clearance prices.

All the prices you see in our catalog, at our stores, and on our Web site are exactly the same. No matter how you order from us, you'll always get the same great value and quality.

If you wish to make changes to your order, please call us at 800.301.9720.

If the availability of your order changes by seven days or more, we will contact you with an update.

We want you to be completely happy with your new furniture. If there's a problem with an item, or if things just don't look the way you thought they would, please let us know. We're here to help. Learn more

We want you to be happy with your purchase and understand it can take a few days to a few weeks to know if your new items will work for you. We encourage you to return or exchange items in a timely manner because damage or wear will result in an adjustment to your refund. If an item is unsatisfactory we will work with you to resolve the issue to your satisfaction with expert product repair, parts replacement or an exchange.

We don't charge a delivery fee for returns or exchanges within the 48 contiguous states. However, original delivery charges are not refundable. Credit card or gift card orders will receive a credit; orders paid by check or cash will receive a refund check. Please know that if you purchase items in a store without using your Room & Board account, a receipt will be required for returns.

We provide a 120-night sleep trial for our mattresses. If you don’t like it, we will help you find a better solution with an exchange for another mattress or simply take it back. If the mattress is clean and in good condition, you can expect a full credit toward the exchange or a refund of the purchase price. However, the original delivery fee is not credited or refunded. Mattress returns or exchanges will not be accepted after 120 days except in the rare case of defects in materials or workmanship.

Room & Board Business Interiors provides specialized assistance for furnishing professional spaces. Whether you're furnishing your own office or bringing a client's vision to life, we'll help you fill the space with timeless furniture and accessories. Learn more

Room & Board gift cards are available in whole dollar amounts and can be sent directly to the recipient. At this time, gift cards cannot be purchased online. To order or redeem a gift card, contact a Design Associate at 800.301.9720 or visit one of our stores.

For help with shopping and ordering, contact a Design Associate.

Catalog Orders, Account Options and Email Updates

Your account lets you...

  • Save items to your Wish List, organize by room, and share by email
  • Save swatches for future orders, and review recently ordered swatches
  • Speed checkout
  • Track your online orders
  • View online order history
  • Be the first to learn about new products, events and clearance alerts

Subscribe to our email update list. We'll email you with design tips, info about our annual clearance event and much more. We'll never share your email address with anyone, and you can unsubscribe at any time.

A Wish List allows you to save your favorite products in your Room & Board account for future reference. That way, you won't have to search for them every time you visit our site. Create your account

Visit our Catalogs page to request a copy of our annual catalog, view our catalogs digitally or download our catalog apps for iPad® and Android.

Don't worry. We never share, sell or trade email addresses with third parties. Learn more

Furniture Delivery

For just $79, we deliver unlimited items anywhere in the contiguous United States. Our full-service delivery includes assembly, placement and packaging removal. Learn more about delivery

We strive to give you the best price and get your furniture and accessories to you in top-notch condition. Most furniture arrives through full-service delivery, which includes full assembly and placement of your furniture and removal of all packaging. Learn about delivery here. Smaller items, such as accessories, are shipped free via UPS.

Our Delivery Associates will bring your furniture into your home, assemble it and remove all the packaging. Want us to remove our shoes? No problem. It's our pleasure to treat your home with absolute care and respect.

Depending on where you live and your item's availability, you may be able to select your full-service delivery date online during the checkout process. If this option is not available in your area and all of your items are in stock, we will contact you within 24 hours (Monday through Saturday) to schedule your delivery. If some items are currently out of stock, we will contact you within 24 hours (Monday through Saturday) of your items arriving in our warehouse. Please note that delivery windows are scheduled for each route to create the greatest efficiency and lowest environmental impact. Therefore, we are not able to pre-assign specific delivery windows. If you have a special circumstance or questions about your delivery, please contact us.

All full-service delivery items in your order arrive in one trip. If all your items are not in stock, we will schedule delivery when all items are available. If you'd like your available items delivered sooner, please call us to arrange multiple deliveries at 800.301.9720.

We strive for fast, efficient delivery on all items. Depending where you live and product availability, you can find a general timeframe for your specific delivery area here.

Please let us know if you have challenging roads, driveways or other access points that would be difficult for our trucks. Be sure to find out any requirements for access to buildings that have specific delivery instructions, such as deliveries allowed only during certain hours, dedicated freight, elevators, etc. If your property requires Room & Board to provide a Certificate of Insurance, please make this request prior to your day of delivery.

To help facilitate a smooth delivery to your address, please determine whether your building requires a Certificate of Insurance for deliveries. Because every certificate is specific to the building requesting it, we may not have a generic form that covers your building's unique needs. Please complete the Certificate of Insurance Request.

We're here to help make delivery work for you. Please contact us for assistance with delivery to Alaska, Hawaii, international locations and P.O. boxes by calling 800.301.9720 within the United States, or +001 612.234.3049 internationally. You may also fill out our international shipping request form to facilitate the process. Please contact a Design Associate at 800.301.9720.

UPS Shipping

Items are shipped as soon as they're available. You will receive an email with a tracking number letting you know when your order is on its way.

You can track your order at UPS.com with your tracking number.

A return form and pre-paid UPS return label are included in your original shipment. Please fill out the form and include it inside the return package. Then attach the return label to the outside of your package and find your nearest UPS drop off location. All credits/refunds are given after we receive your returned product.

International Orders

Yes, although each international order is unique. Please contact us for assistance with delivery to Alaska, Hawaii, international locations and P.O. boxes by calling 800.301.9720 within the United States, or +001 612.234.3049 internationally. You may also fill out our international shipping request form to facilitate the process.

Yes. Please contact us for assistance with delivery to Alaska, Hawaii, international locations and P.O. boxes by calling 800.301.9720 within the United States, or +001 612.234.3049 internationally. You may also fill out our international shipping request form to facilitate the process.

Furniture Design and Construction

We design nearly all of our own products and then partner with small, family-owned companies around the U.S. to make our furniture and accessories. More than 90% of our products are manufactured in America using quality U.S. and imported materials. We believe this approach allows us to bring you the best craftsmanship and fastest delivery with the least environmental impact.

We offer many ways to personalize or create your own furniture. For example, you can select from a wide variety of top materials for our tables, desks, nightstands and more. You can also create personalized cabinets and bookcases handcrafted to your measurements, and you can design your own sectional. Learn more

Our mattresses offer superior comfort and support without requiring a box spring. The result is a cleaner profile and a better night's sleep. For these reasons, we design all of our beds to accommodate a mattress only.

Many of our wood furnishings feature an oil-and-wax finish. Oil penetrates wood to enhance its natural color and grain pattern while wax seals and protects. We recommend applying Room & Board Satin Wax at least once a year to furniture with this type of finish. Satin Wax can be purchased online, in our stores or by calling 800.301.9720.

Responsibility and Reputation

Our goal is to provide a positive customer experience by supporting you throughout the entire shopping experience. We stand behind the quality of our products and the prices we charge. If you're not satisfied with your purchase or any part of your experience, just let us know.

We work directly with our manufacturing partners to bring you the best quality at the lowest possible price, every day. Our prices are guaranteed for the calendar year so there's no need to rush – or any reason to wait—to buy what you love. Discontinued items are offered in limited quantities at clearance prices. We carry a small number of authentic, licensed items from companies like Artemide® and Pablo. In the unlikely event another retailer should offer a lower price on any of these items, we will gladly match it.

We've supported American artisans and manufacturers since founding our company in 1980. We partner with small, family-owned companies that share our passion for the art of American furniture making and our dedication to sustainability. More than 90% of our products are made in America from quality U.S. and imported materials. Learn more

We believe timeless, well-crafted furniture is an investment in the future of your home and the health of the planet. When you choose furniture designed and built to last, you don't have to worry about it breaking or going out of style. That means less waste, less energy used to build more furniture, and more money in your pocket. Learn more

We never share, sell or trade email addresses with third parties. Learn more

Customer reviews of our products are available on most product pages. You can also submit your own review from any product page.

Product reviews, written by customers, are available on most product pages.

Business Interiors

Yes. High-volume discounts are available exclusively for businesses and design/build industry professionals who purchase through Business Interiors. Contact Business Interiors for details.

We offer a large selection of products with components that can be customized to your preferences. For example, we can make tables, rugs, bookcases and cabinets handcrafted to your measurements. For our upholstered products, we stock each piece in several fabrics and have hundreds more fabrics you can choose from that we will upholster especially for you. These personalized products are delivered in eight weeks or less. Learn more

Yes, we offer a delivery program for our Business Interiors customers that is specific to your business needs—from sidemarking to specialized timing. Call our Business Interiors team at 800.952.9155 to get started.

Absolutely. We are proud of the high-touch service we are able to provide and are here to help make it easy for you. We pride ourselves on the relationships we have built with our customers and look forward to adding you to the group. Whatever you need, just ask!

Yes. Call our Business Interiors team at 800.952.9155 to get started.

COM orders are available to businesses and industry professionals ordering through Business Interiors. Contact us for details and pricing.

Yes, we are able to process and comply with most Purchase Order requirements. This can include specialized invoicing and payment terms. Call our Business Interiors team at 800.952.9155 to get started.

We stand behind the quality of our products and will always work with you to ensure you are happy. However, for commercial spaces, we require our Business Interiors clients to sign an agreement that outlines everything from warranty specifics to payment terms. For a copy of our agreement, please call our Business Interiors team at 800.952.9155.

To set up a business account, please fill out our contact form. Once we receive your information, we'll email you an account number for your business. If you would like your purchases to be tax-exempt, please submit a resale certificate or certificate of exemption with your registration form.

Business Interiors Delivery

We are required to collect sales tax according to your state's specific sales tax laws. If your business or organization is tax exempt, please contact Business Interiors to set up your account with tax exemption. At this time, tax exempt orders can only be placed over the phone or in our stores.

Yes, we are able to side mark your order to help you manage your project. Additional charges for this service apply. Call our Business Interiors team at 800.952.9155 for details.

Yes. We recommended using our business delivery program to guarantee deliveries for specific time and sidemarking requirements.

Our residential program is ideal for smaller projects and installations that do not have timing or side marking requirements. Starting at just $99, our full-service Delivery is based on your location, not how much you buy. Get unlimited items delivered by our dedicated Delivery Associates anywhere in the contiguous 48 states for one flat rate per trip. For small accessories, we ship an unlimited number of items free via UPS. Learn more

Many of our products are stocked in our warehouse and available for immediate delivery scheduling. However, if your project has large quantities of a single item, your order may require additional time. Custom or special order products usually arrive in less than eight weeks.

Once your order has arrived in our warehouse, we can usually schedule a delivery within two weeks for delivery near our store locations and three weeks for the rest of the country. Our Business Interiors Project Coordinators will work with you to help meet your project deadlines.

We ship most of our products using our full-service Delivery service. Full-service delivery includes assembly, removal of packaging and careful placement of furniture. Items shipped via UPS may require some assembly.

Our experienced Business Interiors Project Coordinators will be able to help you with questions about item weights, sizes and packaging. Please call us at 800.952.9155.

A third party carrier may pick up your furniture at one of our distribution centers, which are conveniently located near our retail stores. To learn more about pick-up of your furniture, please call 800.952.9155.

Yes, although each international order is unique. Please contact us for assistance with delivery to Alaska, Hawaii, international locations and P.O. boxes by calling 800.952.9155 within the United States, or +001 612.234.3049 internationally. You may also fill out our international shipping request form to facilitate the process.

Yes. Please contact us for assistance with delivery to Alaska, Hawaii, international locations and P.O. boxes by calling 800.952.9155 within the United States, or +001 612.234.3049 internationally. You may also fill out our international shipping request form to facilitate the process.

We take great pride in our delivery program but realize that business customers have needs that differ from residential customers. We are able to meet most sidemarking and timing requirements through our specialized business delivery program. We can also deliver your order to multiple locations. Additional fees will apply for business services outside of our standard delivery program.